SAP S4 HANA, TALLY ERP 90, ACE, FOCUS
Hi, I’m
SESHAGIRI S
M.COM
HYDERBAD
Summary
Successful Inventory Management & Planning Operations with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Experienced [Job Title] brings [Number]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
years of professional experience
5
years of post-secondary education
1
Certification
1
Language
Work History
DSM NUTRITIONAL PRODUCTS INDIA PVT LTDJADCHERLA, HYDERABAD
CUSTOMER CARE SPECIALIST
05.2020 - Current
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
- Scheduled technician repair appointments at customer request.
- Maximized customer satisfaction by organizing [Product or Service] repairs, replacements and deliveries.
- Provided customers with detailed information on company products, services and materials.
- Took ownership of customers issues to follow problems through to resolution.
- Requested escalation for unresolved issues.
- Developed policies to increase accuracy and resolution of customer care department.
- Directed customers to appropriate departments for additional support.
- Reconciled cost of orders [Number]% by selling loyalty clubs, offering promotions and correcting issues.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Accurately tracked and recorded customer interactions in CRM platform.
- Communicated with customers to identify needs and expectations.
- Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount].
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
- Assisted in training new employees and participated in cross-training with other departments.
- Responded to customer inquiries via phone, email and web-based platforms.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assessed and offered solutions to improve procedures and customer experiences.
- Kept accurate records to document service actions and discussions.
- Verified accuracy of customer account information and updated when necessary.
- Maintained and managed customer files and databases.
TROUW NUTRITION INDIA PVT LTDHYDERABAD
SUPPLY CHAIN MANAGER
01.2020 - 05.2020
Job overview
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Oversaw demand planning, purchasing, and logistics.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Applied insights of global economics and marketing to implement pricing strategies and channels.
- Improved, standardized and documented planning and scheduling processes.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Formulated demand planning and generated supply chain management metrics.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Created and implemented comprehensive supply chain management strategies.
- Forecasted and managed annual operating budget for every location.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Monitored supplier performance for compliance with contract terms and quality standards.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Provided supply chain guidance to team of [Number] employees.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
SAFARI INDIA PRIVATE LTDMEDCHAL, HYDERABAD
WAREHOUSE IN CHARGE
11.2017 - 05.2018
Job overview
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed comprehensive staff training program to improve employee performance and morale.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Developed safety programs to protect workers and reduce injuries.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Promoted brand at industry events and through ongoing networking efforts.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reviewed established business practices and improved processes to reduce expenses.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Integrated warehouse operations with existing and new business processes.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
SHIR RAM BIOSEED GENETICS INDIA PVT LTDMEDCHAL, HYDERABAD
INVENTORY OFFICER
10.2010 - 10.2016
Job overview
- Identified inventory requirements for operation and maintenance of equipment.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Monitored inventory levels to confirm compliance with company policy.
- Established re-order points and monitored supplier performance.
- Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Developed and implemented policies and procedures for inventory management.
- Built and nurtured positive working relationships with vendors and suppliers.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Promoted brand at industry events and through ongoing networking efforts.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Integrated warehouse operations with existing and new business processes.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Performed data entry and completed proper paperwork.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collaborated with the procurement team to establish steady supply of inventory.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed materials to educate staff on proper inventory management techniques.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Sorted and delivered materials to different work areas and staff.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
FLINT STONES PVT LTDHYDERABAD
WAREHOUSE OFFICER AND DELIVERY CO ORINATOR
08.2006 - 09.2010
Job overview
- Coordinated workflows for successful warehouse and distribution operations.
- Enforced workplace safety requirements for forklifts and other material handling equipment.
- Monitored stock levels and placed new orders to maintain optimal values.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Organized logistics to consistently meet deadlines with minimal expense.
- Maintained current inventory tracking information using warehouse management system.
- Trained and mentored warehouse team members to take on different positions.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Partnered with representatives from different carriers to arrange materials shipments.
- Processed required paperwork to expedite handling of shipped and received goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Sorted and delivered materials to different work areas and staff.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
PG COLLEGE- OU, GADWAL , MAHBUBNAGAR DIST
Master of Arts from MASTER OF COMMERCE
04.2004 - 03.2006
University Overview
- Professional development completed
GOVT DEGREE COLLEGE, MADHIRA
Bachelor of Arts from B.COM
04.2000 - 03.2003
Skills
Quality assurance
undefinedAccomplishments
- Achieved Best Employee award in Shriram Bioseeds through effectively helping with good skills for Inventory Control.
Software
Certification
CERTIFICATE OF COMPUTER ACCOUNTANTS
Timeline
CUSTOMER CARE SPECIALIST
DSM NUTRITIONAL PRODUCTS INDIA PVT LTD
05.2020 - Current
SUPPLY CHAIN MANAGER
TROUW NUTRITION INDIA PVT LTD
01.2020 - 05.2020
WAREHOUSE IN CHARGE
SAFARI INDIA PRIVATE LTD
11.2017 - 05.2018
INVENTORY OFFICER
SHIR RAM BIOSEED GENETICS INDIA PVT LTD
10.2010 - 10.2016
WAREHOUSE OFFICER AND DELIVERY CO ORINATOR
FLINT STONES PVT LTD
08.2006 - 09.2010
CERTIFICATE OF COMPUTER ACCOUNTANTS
06-2006
PG COLLEGE- OU
Master of Arts from MASTER OF COMMERCE
04.2004 - 03.2006
GOVT DEGREE COLLEGE
Bachelor of Arts from B.COM
04.2000 - 03.2003
Similar Profiles
Sathyakumar KatteSathyakumar Katte
Production Planner at DSM Nutritional ProductsProduction Planner at DSM Nutritional Products
Joseph O'DonnellJoseph O'Donnell
Scientist at DSM Nutritional Products, IncScientist at DSM Nutritional Products, Inc
Bernadine AnozieBernadine Anozie
Supply Chain Specialist at DSM Nutritional ProductsSupply Chain Specialist at DSM Nutritional Products