SETHU MUTHU
Chennai
Summary
I am a dynamic and results-driven professional focused on exceeding targets and driving success in operations management. My expertise lies in blending strategic vision with practical execution to deliver impactful solutions. I am proactive and goal-oriented, with recognized abilities in managing teams effectively and fostering organizational growth through innovation and efficiency Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
17
17
years of professional experience
7
7
Certification
Work History
Business Analyst / Key Account Manager
Rapid Acceleration Partners
07.2021 - Current
- Company Overview: Consulting company focused on operational improvements
- Optimized team capacity and improved output by implementing scalable workflows, automating repetitive tasks, and deploying real-time monitoring tools
- Analysed historical customer data to identify key automation opportunities and define measurable success metrics
- Led client and internal meetings, presenting solution features and addressing requests
- Initiated and delivered solutions for evolving client business requirements
- Drafted comprehensive Process Design Documents (PDDs) capturing client-approved requirements
- Developed and executed test cases; validated bot processes and recommended changes
- Supervised the team in resolving operational issues and maximizing process automation
- Managed the entire account lifecycle including requirement gathering and client management
- Deployed a chatbot to improve lead conversions
- Reviewed subordinate KPIs, resulting in a 50% increase in team efficiency
- Managed end-to-end ownership of automated Background Verification validation
- Implemented sentiment analysis using ML technology on lead replies, increasing positive lead engagement by 15%.
- Leveraged machine learning to develop data mapping solutions, reducing manual data preparation time by 80%
- Utilized Google Vertex AI for robust document classification and efficient information extraction, processing 10,000+ documents per month.
- Integrated OpenAI to perform advanced statistical analysis and automate report generation, leading to a 10% improvement in process efficiency.
Manager - Operations
Teja Machinery Pvt Ltd
06.2016 - 02.2018
- Spearheaded ISO 9001:2018 certification and standardized operational procedures
- Implemented balanced scorecard methodology and operational improvements
- Analysed production tracking reports and proactively addressed issues
Project Manager
Teja Machinery Pvt Ltd
05.2012 - 06.2016
- Defined labor-hour-per-unit standards and improved workforce efficiency by 30%
- Managed insurance claim evaluations positioning the company as an authorized service provider
- Strengthened client relationships, managed project budgets, and won significant new orders
- Delivered tailored retrofit solutions, increasing billing value and customer satisfaction
- Directed end-to-end project execution from requirement gathering to handover
Lead Engineer
Teja Machinery Pvt Ltd
05.2008 - 04.2012
- Developed and maintained detailed project schedules
- Allocated and optimized resources to meet project goals
- Managed vendor quotations, purchase planning, and negotiations to minimize costs
Education
MBA -
ISBM
Bachelor of Science - Mechatronics
Kongu Engineering College
Skills
Strategic thinking
Product management
Services optimization
Business development
Multitasking abilities
Organizational skills
Process improvement expertise
Interpersonal communication
value stream mapping
Operational analysis
Efficiency enhancement
Client relationship building
Analytical thinking
Cross functional teamwork
Accomplishments
- Improved Team Efficiency: Led the team in optimizing operations, resulting in a significant increase in efficiency and effectiveness in client management
- ISO Certification Achievement: Achieved ISO certification and standardized processes that enhanced operational performance
Certification
Prompt Engineering- LinkendIn
Basics Generative AI- LinkendIn
Essentials of Aritificial Intelligence- IBM
Product management AI professional certificate- IBM
Agile Principles- IBM
AI for Managers- Google and LinkendIn
Six sigma-Black belt
RPA certification
Timeline
Business Analyst / Key Account Manager
Rapid Acceleration Partners
07.2021 - Current
Manager - Operations
Teja Machinery Pvt Ltd
06.2016 - 02.2018
Project Manager
Teja Machinery Pvt Ltd
05.2012 - 06.2016
Lead Engineer
Teja Machinery Pvt Ltd
05.2008 - 04.2012
MBA -
ISBM
Bachelor of Science - Mechatronics
Kongu Engineering College
STRENGTHS
- Account Management: Account Management with a strong ability to enhance client relationships
- Business Development: Capable of identifying opportunities for automation and efficiency
- Data Analytics: Proficient in Data Analytics to drive informed decision-making
- Project Management: Strong Project Management skills with a focus on delivering solutions
- Strategic Planning: Expert in Strategic Planning and managing complex projects