To attain excellence within the corporate sector in affiliation with a reputable organization. To also work in a position where I am able to utilize my skills and abilities effectively, learning and growing with the company in the process.
Overview
5
5
years of professional experience
Work History
Finance and Operations Assistant
MVM FIRE SOLUTIONS
05.2023 - 12.2024
Handled procurement and billing tasks, making sure everything was properly tracked and reported to management.
Assisted the finance manager with daily payroll, helping to ensure everyone was paid accurately and on time.
Provided support for various ad hoc requests and tasks as needed, adapting quickly to changing priorities.
Helped plan and coordinate operational activities for different sites, working closely with the team to keep things running smoothly.
Monitored inventory levels and coordinated with suppliers to ensure timely availability of materials.
Customer Support and Operations Analyst
NATWEST
10.2019 - 06.2022
Handled account closures, final settlements, and transfers of balance to designated accounts.
Enhanced operational efficiency by providing timely recommendations for closures or reopenings.
Managed payment clearances via SBT, IBP, and Bankline.
Successfully migrated two critical processes from the UK to India in 3 months, resulting in increased efficiency and improved service delivery.
Successfully trained 14 team members to maintain operational norms on newly assigned tasks.
Provided operational knowledge to streamline two important processes by specifying needs, conducting tests, and confirming alignment with business goals.
Created and documented Standard Operating Procedures (SOPs) for the two projects that were migrated, customized to meet the requirements of the Indian team, resulting in enhanced consistency and productivity.
Collaborated with teams in both UK and Chennai to ensure a seamless transition and ongoing operations.
Served as a link between users and the automation team, collecting requirements and ensuring smooth communication for process improvements.
Tested automated solutions and shared user feedback to help improve functionality and meet operational needs.
Education
Certified Public Accountant -
05.2025
M.Com - US Accounting and Taxation
Silver Oak University
Ahmedabad, Gujarat
07.2026
B.Com - Accounting and Finance
R.K.M Vivekananda College
Mylapore, Chennai
06.2019
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Tally ERP
Awards
Received Living Our Value (LOV) award three consecutive times.