SAGE
Sethu Narayanan Ramaswamy
Team Lead - Internal Auditor
Mumbai
Summary
Dynamic leader with a proven track record at Eclinicalworks, enhancing team productivity and individual performance through effective coaching and process optimization. Skilled in SAGE software and adept at fostering teamwork and collaboration. Demonstrated success in improving efficiency and resolving complex issues, significantly boosting customer satisfaction.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Team Leader
Eclinicalworks
03.2014 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
Associate
Serco Global
08.2012 - 03.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Improved reporting accuracy, implementing new data management system.
Education
Bachelor Of Commerce - Banking And Finance
Mumbai University
Mumbai05.2010
Skills
Dependable and Responsible
Multitasking Abilities
Team building
Self-Motivated
Active Listening
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Decision-Making
Performance improvement
Key performance indicators
Knowledgeable in SAGE
Employee Evaluation
Staff education and training
Daily workflow improvement
Problem-Solving
SAGE Software Proficiency
Data Entry
Accomplishments
- Collaborated with team of 7 in the development of License Usage, Banked License and Clearing House.
- Achieved critical project of Banked License within deadline by completing task with accuracy and efficiency.
- Supervised team of 14 staff members.
Software
Interests
Surfing
Bike riding
Timeline
Team Leader
Eclinicalworks
03.2014 - Current
Associate
Serco Global
08.2012 - 03.2014
Bachelor Of Commerce - Banking And Finance
Mumbai University