S Ganesh Nadar
SLA Help Desk
Chennai,TN
Summary
Proven Application Support Engineer with a track record of enhancing application performance and customer satisfaction at United Insurance India Pvt. Ltd. . Expert in technical issue resolution and user support, successfully mentored junior engineers and strengthened client relationships through effective communication. Achieved significant improvements in application flow processes and support quality.
Overview
7
7
years of professional experience
Work History
Application Support Engineer
Hitachi Systems India Pvt. Ltd.
06.2022 - Current
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Mentored junior engineers, fostering a collaborative environment that promoted professional growth.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Communicated with clients to define business objectives and present individualized solutions.
Application Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
12.2018 - 06.2022
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Application Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
04.2017 - 04.2018
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
Education
Bachelor of Commerce - Economics
Christ College
Bengaluru, India 04.2001 -
Bachelor of Commerce - Economics
St'John's International Residential School
Chennai 04.2001 -
Skills
User Support
Timeline
Application Support Engineer
Hitachi Systems India Pvt. Ltd.
06.2022 - Current
Application Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
12.2018 - 06.2022
Application Support Engineer
Fidelis Corporate Solutions Pvt. Ltd.
04.2017 - 04.2018
Bachelor of Commerce - Economics
Christ College
04.2001 -
Bachelor of Commerce - Economics
St'John's International Residential School
04.2001 -
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