Cooking
S. GOWRI LAKSHMI
Corporate Relations Manager
Chennai
Summary
Seeking challenging assignments in Operations Managements with an Organization of repute to best utilize my skills and abilities to win outsize results. Results-driven operational professionals combining extensive Managerial skills and implementing professional performance across different operational areas streamlining process and improving productivity. Thrive in dynamically changing environment requiring focused decision making .Adept developing innovative strategies to effectively manage contingency with precision and accuracy.
Overview
16
16
years of professional experience
3
3
Languages
Work History
CORPORATE RELATION MANAGER
RELA INSTITUTE & MEDICAL CENTER
Chennai
08.2023 - Current
Assistant Guest Services Manager
AIRASIA INDIA
CHENNAI
03.2018 - 04.2023
- OFFICER POSITION DUE TRANSFER (PUNE)
- Station Trainer
- Strong communicator who cultivates lasting relationships with peers and contracting agents
- Assisted with development and distribution of marketing materials for facility.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
ASSISTANT DUTY OFFICER
GULF AIR, BHADRA PVT LTD
CHENNAI
01.2012 - 01.2018
CUSTOMER SERVICE SUPERVISOR
ETIHAD AIRWAYS
01.2011 - 01.2012
- Led a diversified team in their personal development and team development
- High level participation from strategic Vision to service delivery on mapping the process to automated system
- Compiling consolidating and sending monthly reports for timely submission .
CUSTOMER SERVICES ASSISTANT
EMIRATES AIRLINES, Livwel India Pvt Ltd
Chennai
01.2008 - 01.2011
- Do staff rostering on flights handling and ensure compliance
- Able to instill Vision to achieve company goals surpass service expectations while still maintaining quality safety and customer serVice integrity through total commitment
- Respected as a staff always available during contingency and known for having good leave record
Education
B.A - English
HSC - undefined
SSLC - undefined
Diploma - AViation & Hospitality Management
CERTIFIED AIRASIA TRAINER . GO NOW TRAINER . CUSTOMER SERVICE EXCELLENCE . - undefined
BEST PERFOMER AWARD, TOPPER IN SALES
Skills
SKILLSundefined
Additional Information
- Airasia trainer on soft skills & Standard operating procedures . Underwent training on SABER and INTRACT Check-in and ReserVation Systems with Eithad Airways / Gulf Air and MCAS system for airport handling with Emirates. Officially trained and cleared to be Trun-Around Coordinator for Gulf Air. Trained on ReserVation with Gulf Air (Saber/ Intract system/ Go Now). Participated on Various safety and security related secessions and training with the airport agencies and airlines.
Accomplishments
- Awarded best staff through effectively helping with revenue income.
- Achieved 100% results by completing reports with accuracy and efficiency.
Interests
Travelling
Exploring
Timeline
CORPORATE RELATION MANAGER - RELA INSTITUTE & MEDICAL CENTER
08.2023 - Current
Assistant Guest Services Manager - AIRASIA INDIA
03.2018 - 04.2023
ASSISTANT DUTY OFFICER - GULF AIR, BHADRA PVT LTD
01.2012 - 01.2018
CUSTOMER SERVICE SUPERVISOR - ETIHAD AIRWAYS
01.2011 - 01.2012
CUSTOMER SERVICES ASSISTANT - EMIRATES AIRLINES, Livwel India Pvt Ltd
01.2008 - 01.2011
Madras UniVersity - B.A, English
Vimal Jyothi ConVent Coimbatore, Matriculation - HSC,
AIR HOSTESS ACADEMY PVt .Ltd - SSLC,
- Diploma, AViation & Hospitality Management
- CERTIFIED AIRASIA TRAINER .
GO NOW TRAINER .
CUSTOMER SERVICE EXCELLENCE .,
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