Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
SHA FAHAD

SHA FAHAD

Manager Operations
Bangalore

Summary

Professional with 6 years of experience in supply chain, I have developed skills in problem solving and analytical skills and have brought about process improvement in several activities involved in Operations and Supply chain function. I have exposure of Operations Planning and monitoring of First Mile 3pl & Supplier led ops, auditing, Planning, Data and MIS Reports & Projection.

Overview

6
6
years of professional experience

Work History

Operations Executive

Meesho
03.2019 - 10.2022
  • Successfully resolved all pickup-related escalations within the designated turnaround time (TAT).
  • Generated daily MIS reports for first mile and RVP, ensuring accurate and timely reporting.
  • Collaborated closely with 3PL partners to expedite escalations and achieve timely closures.

Team Lead - Operations

Meesho
10.2020 - 12.2021
  • Managed multiple metrics with both in-house and outsourced teams, focusing on key metrics such as 0-day performance and seller escalation metrics.
  • Spearheaded various pilot projects to streamline manual processes and implement quick fixes.
  • Was handing the team of 10 folk both in in house & outsourcing to manage the 3pl operations.
  • Was leading the first mile pickup operations & handle the 4 logistic partners metrics from the FM standpoint.

Assistant Manager

Meesho
01.2022 - 12.2023
  • Oversee multiple operations teams coordinating with both SX and 3ps.
  • Accountable for key metrics including 0-day performance, O2S, LDR, M2S, FOM, and partial pickups metrics.
  • Proactively collaborate with third-party logistics partners to ensure metrics are consistently met.
  • Worked closely with cross-functional PODs and actively participated in leadership meetings for internal and 3ps functions.
  • Contribute to planning and strategy discussions regarding FM allocation.

Manager

Meesho
01.2024 - Current
  • Lead the whole First Mile team in the Fulfillment and Experience Charter
  • Have worked to build the new logistic eco system for the company's network (LAAP)
  • Building multiple frameworks that control the metrics
  • Managing the modules which help in overall process automation and regular background data modifications
  • Worked in programs like Next Day and Same Day deliveries in order to raise the speed, which can benefit the user
  • Implemented scan and pack process in collaboration with product to prevent incorrect fulfillment returns
  • Worked across multiple Strat teams to resolve incorrect dispatches and create branded packaging program
  • Built a performance tracking mechanism to monitor the performance of newly onboarded vendors to ensure their experience is not harmed
  • Presenting the weekly performance data to the leadership as part of the weekly review
  • Responsible for the system cancellation metric and ensuring that orders get fulfilled to the maximum extent feasible
  • Worked to enhance the seller experience by integrating different product solutions in the order processing tab, resulting in less manual sorting of orders during packaging
  • Reduced order loss owing to serviceability by implementing the 3pl DE-prioritization infrastructure, resulting in a ~0.33bps reduction in supplier preference OC loss on the platform
  • As part of the cost-cutting effort, I concentrated on outsourcing processes that are ops heavy and can be done through outsourcing channels
  • To expedite the order fulfillment speed, we collaborated with suppliers to empower them with the Sunday dispatch program, which has resulted in the good order-to-ship time
  • Implemented an infra to change the expected dispatched date, allowing us to have sellers operate on the specified days that are non-operational
  • Collaborating with seller growth and category to work on seller fulfillment concerns and establish alignment to deactivate the suppliers given the bad matrices
  • Building SOPs around multiple processes which can be manually driven through different stake holders
  • Collaborating with seller growth and category to address seller fulfillment challenges and develop alignment to deactivate vendors with poor matrices
  • Performing seller & 3p visits to understand the challenges to do LODs & figure out the fixes
  • Understanding Pareto’s in the metrics data and seeing the contribution and principles of the metrics to keep a consistent baseline so that things do not go haywire.

Ops Executive

Hive loop Technology Pvt Ltd (Udaan.com)
01.2018 - 10.2018
  • Managed returns for fast-moving consumer goods (FMCG)
  • Coordinated with dependent teams to ensure timely resolution of problems
  • Successfully achieved tasks within designated timeframes
  • Actively participated in team meetings to contribute to collective decision-making
  • Oversaw escalation calls from suppliers and customers, resolving issues efficiently.

Education

SSLC -

Mehraj English School
Banaglore
2012

II PUC -

Al-Ameen Pre University Commerce
2014

Bachelor’s in Commerce -

Al-Ameen ASC College
2017

Skills

Microsoft Excel

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Accomplishments

  • Successfully managed the 3 Peaks at Meesho.
  • Have been rewarded for demonstrating extreme ownership & Thinking 10x.
  • Managed the process with whole & sole responsibility at the time of lock down.
  • Received exceeds expectation in every appraisal Cycle.
  • Streamlined first mile operations, resulting in a goodness in order fulfillment time and the improvement of the overall performance by 5PP.
  • Implemented strategies which help improve the new vendor pickup performance from ~40% to ~75% which helped enhance the new seller experience on platform.
  • Created a manifestation forecast for the peak session which showed an accurate result in the output metric, this has helped in planning the dispatches in a better way.

Hobbies

Travelling

Cycling

Hiking

Hustling

Badminton 

Timeline

Manager

Meesho
01.2024 - Current

Assistant Manager

Meesho
01.2022 - 12.2023

Team Lead - Operations

Meesho
10.2020 - 12.2021

Operations Executive

Meesho
03.2019 - 10.2022

Ops Executive

Hive loop Technology Pvt Ltd (Udaan.com)
01.2018 - 10.2018

SSLC -

Mehraj English School

II PUC -

Al-Ameen Pre University Commerce

Bachelor’s in Commerce -

Al-Ameen ASC College

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SHA FAHADManager Operations