Avisha Ahuja
Delhi
Summary
Results-driven Senior Trainer known for productivity and efficient task completion. Specialize in adult learning techniques, curriculum development, and performance assessment to enhance training outcomes. Excel in communication, leadership, and adaptability, ensuring effective training delivery and team development across diverse groups.
Overview
12
12
years of professional experience
Work History
Senior Trainer
Fareportal
01.2021 - Current
- Created instructional materials to support effective learning and retention.
- Collaborated with management to align training with company goals and strategies.
- Implemented best practices to streamline training processes and enhance efficiency.
- Training agents for different LOB’s like sales, customer Service for call and voice both. I have also upskilled other trainers for TTT program.
Process Trainer
Fareportal
01.2020 - 07.2021
- Worked as a process trainer for 1.5yrs where I used to train people on the process of booking, changes and cancellation of flight tickets.
- Also use to handle new hired training batches.
- Upskill executives on process updates...
Quality Analyst
Cheap Flight Fares
08.2020 - 01.2021
- Monitor calls for agents and share feedbacks
- Reviewed user feedback to enhance overall service quality.
- Trained junior analysts on quality assurance best practices and tools.
- Ensured compliance with company standards, regulations and procedures related to quality control.
Senior Executive (Semi Tech)
Convergys
01.2018 - 01.2020
Executive (Semi Tech)
IBM
01.2014 - 01.2018
- Where I used to handle queries related to broadband, telephone and Television services for Virgin Media customers.
Education
Xth -
Govt. Girls Sr. Sec School
New DelhiXIIth - Commerce Stream
National Institute of Open Studies
New DelhiBsc. - Hotel Management
Sikkim Manipal University
Skills
- Train The Trainer Certified
- Travel product knowledge
- Familiar with online booking tools
- Facilitation and Coaching
- Voice and accent training
- Stakeholder Mangement
Accomplishments
- Worked in Common Wealth Games.
- Awarded as employee of the quarter in 2019 for fast execution.
Hobbies and Interests
- Listening to Music
- Surfing Internet
Personal Information
- Father's Name: Mr. Satish Ahuja
- Mother's Name: Late Mrs. Neena Ahuja
- Date of Birth: 05/23/89
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Senior Trainer
Fareportal
01.2021 - Current
Quality Analyst
Cheap Flight Fares
08.2020 - 01.2021
Process Trainer
Fareportal
01.2020 - 07.2021
Senior Executive (Semi Tech)
Convergys
01.2018 - 01.2020
Executive (Semi Tech)
IBM
01.2014 - 01.2018
Xth -
Govt. Girls Sr. Sec School
XIIth - Commerce Stream
National Institute of Open Studies
Bsc. - Hotel Management
Sikkim Manipal University