Shabaj Khan B M
Hyderabad
Summary
Experienced Business Analyst with demonstrated history of working with information technology and service industries. Skilled in Agile & Waterfall Methodologies, Scrum, Visio, Microsoft excel and operational management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
iConcept Software Service Pvt Ltd
Hyderabad
01.2020 - Current
- Core team of CEO office in making strategic decisions related to product management, client acquisitions, strategic product roadmap of the company etc
- Worked directly under CEO as an Executive Assistant in the daily management of the business operations and developments.
- Developed channel loyalty app for distributors and retailers on iOS and Android platforms from scratch
- Injected the theme of Gamification in channel loyalty aimed at improving the engagement of retailers and distributors in supply chain
- Designed the initial analytics product, validating product demand, market type and customers.
- Design the Channel App for Factory and depot (Android) users to help the company production goals.
- Design the channel app for Factory & depots user, and it will help the organization to perform supply chain.
- End to End Integration with third-party systems like SAP, ERP (D365).
- Successfully integrated Agile principles into project workflows
- Closely worked with the sales team for product demos and sales activities.
Senior Support Executive
iConcept Software services Pvt Ltd
10.2014 - 11.2019
- Handled customer query related products.
- Interacted with retailer & distributors and provide suitable solution to their problem statement.
- Interacted with Field Team and provided accurate solution their product related queries.
- Traveled to different places and provided training to field users about the product.
- Successfully handled the largest loyalty Program in India.
- Interacted with loyalty vendors for procurement and other related queries.
- 100% Handled big retailer and distributor loyalty redemption data.
- Providing helpful insights to PMO in publishing the Scheme & 100% program in PAN India Level
Education
B. Com - Graduated From Kuvempu University With A Distinction Grade.
MS B Arts & Commerce College Davanagere
Skills
- Agile Waterfall Methodologies
- Technical Documentation (BRD, Test Case Preparations, user stories & Efforts estimations)
- Microsoft Excel
- Data Analysis
- Requirements Gathering
- User Acceptance Testing
- Product Management
- CRM Systems
Certification
- CSPO - Certified Scrum Product Owner (2022), Online Course - Scrum Alliance
- Google UI/UX course, Online Course - Coursera
- Data Analytics IBM, Online Course - Coursera
Hobbies and Interests
- Watching & playing Cricket
- Travelling
Projects
Project Name: mLiquidate
Description: Part of the support team and handled the largest Loyalty Program in india.
Role: Senior Support executive
Project Name: neoInt Saas Platform
Description: Developed the Mobile App for the Factory & depot users to help for daily supply chain management and created the reports fort the better visibility.
Developed the Loyalty App for the channel Members to report there sales and liquidation and to give visibility on loyalty Status.
Integrated the Payment gateways with Loyalty applications.
Role: Business Analyst
Project Name: neoCampaign
Description: Developed a Mobile App to collect and Farmer mobile numbers and related data for neoCampaign.
Role: Business Analyst
Languages
- Hindi
- English
- Kannada
- Telugu
Personal Information
- Date of Birth: 12/03/1991
- Nationality: Indian
- Marital Status: Married
Timeline
Business Analyst
iConcept Software Service Pvt Ltd
01.2020 - Current
Senior Support Executive
iConcept Software services Pvt Ltd
10.2014 - 11.2019
- CSPO - Certified Scrum Product Owner (2022), Online Course - Scrum Alliance
- Google UI/UX course, Online Course - Coursera
- Data Analytics IBM, Online Course - Coursera
B. Com - Graduated From Kuvempu University With A Distinction Grade.
MS B Arts & Commerce College Davanagere
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