SHABANA FATHIMA
Chennai
Summary
To take a challenging and high performance oriented role in the organization and to use my technical skills in a challenging environment and to bring maximum output and profit to the company by delivering quality deliverable and thereby gaining satisfied customers.
Excellent customer service and sales skills. Strong verbal and written communicator. Excellent presentation skills. Proficiency in Microsoft Office, CRM, and sales software programs. Good marketing experience in Account openings, Insurance and other banking products.
Overview
6
6
years of professional experience
Work History
Service Delivery Manager
IndusInd Bank
08.2023 - Current
- Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.
Service Level Coordinator
Accel IT Services-Division of ACCEL LIMITED
01.2023 - 08.2023
- Customer Service -Trade Management Service – PL30 Plotter HP
- Service coordinating with Engineers and Location AMS and Call coordinators and customers in India
- Following them for the closer updates to achieve the SLA/ETA/OTS
- Coordinating the location for the service
- Tools used: SAP, CRM, MS Office
Executive Associate
10.2022 - 12.2022
- Proactively manages the workflow of the Chief Executive Officer (CEO), accompanies the CEO to meetings, trips and events, and actively assists the CEO in stewarding and deepening relationships with major donors, cultural influencers and other key figures
- Roles: Responsible for managing the schedules and communications of key executives in their company
- Oversee the work of all staff members
- Ensure an excellent customer experience by responding to problems as they arise
- Keep up-to-date records on products sold and total daily sales
- Participate in regular meetings to discuss company projects and objectives
Service Level Coordinator
12.2021 - 11.2022
- Customer Service -Warranty Management Service-DELL
- Service coordinating with Engineers and customers in India
- Dell partner portal update with proper Reply Code
- Work Order Creation in ACCEL CRM
- E log Tracking and update
- Assign the calls to engineers
- Following them for the closer updates to achieve the SLA/ETA/OTS
- Coordinating the customer for the service feedback
- Closing the calls on time in SAP Tool.
Teacher
Hayaggrivar primary School
06.2018 - 02.2019
- Handling the classes KG to 5th classes
Education
B.COM (General) -
Sri Malolan college of arts and science, Maduranthagam, Madras university Chennai
01.2018
HSC -
Sri Ramakrishna Mission Girls Higher Secondary school, Chengalpattu, TN State board
01.2015
SSLC -
Sri Ramakrishna Mission Girls Higher Secondary school Chengalpattu, TN State board
01.2013
Skills
- MS Office
- Tally ERP9
- Consumer Service (CX)
- CRM
- SAP
- Client management
- Customer Engagement
- Operations Support
- Business Analysis
Personal Information
- Father's Name: A.Nazeer Baig
- Date of Birth: 11/15/97
- Gender: Female
- Nationality: Indian
Languages
Tamil, English, Hindi
Disclaimer
I do hereby declare that the particular information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
Service Delivery Manager
IndusInd Bank
08.2023 - Current
Service Level Coordinator
Accel IT Services-Division of ACCEL LIMITED
01.2023 - 08.2023
Executive Associate
10.2022 - 12.2022
Service Level Coordinator
12.2021 - 11.2022
Teacher
Hayaggrivar primary School
06.2018 - 02.2019
B.COM (General) -
Sri Malolan college of arts and science, Maduranthagam, Madras university Chennai
HSC -
Sri Ramakrishna Mission Girls Higher Secondary school, Chengalpattu, TN State board
SSLC -
Sri Ramakrishna Mission Girls Higher Secondary school Chengalpattu, TN State board
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