SHABANA KAUSAR
BANGALORE,KARNATAKA
Summary
Administration and Operations Professional with 18 years of experience in executive assistance and office management. Proven track record in calendar management, stakeholder coordination, and process improvement, driving enhanced productivity and compliance across various industries. Skilled in optimizing workflows through advanced organizational and technical expertise. Committed to supporting operational functions and identifying improvement opportunities for office staff and customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager-General Administration (Exe-Director & CEO's office)
HealthCare Global Enterprise Limited
Bangalore
05.2017 - Current
- Company Overview: The Specialist in Cancer Care
- Increased executive productivity by 20% by providing administrative support to the CEO and streamlining key project operations.
- Reduced scheduling conflicts by 30% through efficient planning of the CEO’s calendar, meetings, teleconferences, and travel arrangements.
- Improved patient satisfaction scores by 10% within six months by leading initiatives in the patient experience department.
- Raised attendance by 20% for corporate events, including luncheon meetings, farewell parties, and annual department meets.
- The Specialist in Cancer Care
Executive Assistant to Global CEO
Chemizol Additives Pvt. Ltd
Bangalore
07.2015 - 05.2017
- Enhanced daily operations for the Global CEO at Tianhe Chemicals, boosting office efficiency by 30% and improving team coordination.
- Coordinated travel for a team of 10, increasing efficiency by 20% and reducing costs by $5,000 annually.
- Organized 20+ business meetings with teams from China, the USA, the UK, and Singapore, meeting all requirements and ensuring successful execution.
Executive Secretary to CEO
Ratnagiri Impex Private Limited
Bangalore
12.2012 - 07.2015
- Company Overview: Import & Export Co.
- Applied expertise in import and export policies to enhance regulatory compliance for international projects, contributing to a 15% improvement in project success rates.
- Managed conditional documentation and coordinated with international clients to secure 15+ orders meeting procurement requirements.
- Processed 10+ trademark registrations and streamlined company registration procedures, improving procurement efficiency through coordination with foreign suppliers for timely delivery of equipment and spare parts.
- Import & Export Co.
Executive Admin Assistant to Chairman
American Institute of Distance Learning
Mysore
04.2011 - 12.2012
- Company Overview: AIDL
- Worked with the Chairman and Director to promote distance learning MBA programs at Denver University, increasing enrollment by 20%, and delivered technical training for American Trainco, strengthening skills in manufacturing industries.
- Conducted soft skills training for corporates and colleges across Mysore, prepared tailored quotations and proposals, and matched trainers to client requirements.
- Managed event logistics, improving attendee satisfaction by 20% through strategic venue selection and sponsor collaboration.
- AIDL
Executive Secretary to Managing Director
N. R. Group
Mysore
05.2001 - 01.2007
- Company Overview: FMCG Industry
- Streamlined office operations for the Managing Director by efficiently coordinating meetings and managing correspondence, leading to a 20% reduction in scheduling conflicts and improved team communication.
- Successfully coordinated and organized over 30 conferences, meetings, and seminars for GMMA and MMA, enhancing participant experiences and engagement through meticulous planning and logistics.
- Successfully balanced independent initiatives and team projects, contributing to a 20% increase in project efficiency and fostering a collaborative spirit among team members.
- Coordinated communication with 20+ NR group depots to facilitate smooth product launches by crafting and disseminating targeted launch emails based on G.M. directives.
- Honed leadership skills by successfully managing diverse projects from initiation to completion, resulting in enhanced team collaboration and timely delivery of objectives.
- Led diverse projects from concept to completion, successfully delivering on deadlines and enhancing team collaboration by 20%.
- Successfully mastered new software systems within weeks, enhancing team productivity by streamlining workflows and providing valuable insights during project transitions.
- Successfully managed time to complete 10+ projects ahead of deadlines, enhancing team productivity and driving timely outcomes.
- Leveraged creativity and resourcefulness to develop innovative solutions, resulting in a 20% increase in project efficiency and improved user satisfaction.
- Coordinated 50+ domestic and international trips for top management, ensuring 100% on-time logistics; streamlined L1 and B1/B2 visa processing for overseas branches in the USA and Vietnam.
- FMCG Industry
Education
Masters of Business Administration - Human Resources Management
Karnataka State Open University
Mysore, India01.2008
Bachelor of Commerce - Financial Accounting, Business English
Karnataka State Open University
Mysore01.2007
Diploma - Secretarial Practice
C.P.C. Govt. Polytechnic
Mysore, Karnataka01.1998
Skills
- Attendance and event management
- Travel and budget management
- Expense tracking
- Interpersonal communication
- Visitor and contact management
- Performance oversight
- Social club coordination
- Computer proficiency
- Microsoft Office suite
- Virtual collaboration tools
- Project management
- Communication skills
- Problem solving
- Strategic planning
- Presentation delivery
Certification
- Certification in Soft Skills training, AIDL, Mysore, 08/01/11
- Certification in Advance Microsoft Excel, Udemy, 07/01/22
- Certification by Be10x for AI Mastery tools (ChatGPT, Microsoft CoPilot), 12/01/23
- Pursuing Digital Marketing & HR Payroll Specialist course, Henry Harvin (online), 01/01/24
- Certification in Power BI tool for Data Analysis and preparing effective Dashboards, 05/01/24
Activities
- Listening to Music (relaxes mind from stress)
- Traveling
- Cooking
- Home interiors
- Reading books
Affiliations
- Engage in sports, creative pursuits, and community service while pursuing continuous learning. These experiences reflect teamwork, leadership, creativity, and personal growth
Accomplishments
- Recognized as the best performer across all workplaces for effective coordination and on-time delivery of results for any of the projects assigned by management
Timeline
Office Manager-General Administration (Exe-Director & CEO's office)
HealthCare Global Enterprise Limited
05.2017 - Current
Executive Assistant to Global CEO
Chemizol Additives Pvt. Ltd
07.2015 - 05.2017
Executive Secretary to CEO
Ratnagiri Impex Private Limited
12.2012 - 07.2015
Executive Admin Assistant to Chairman
American Institute of Distance Learning
04.2011 - 12.2012
Executive Secretary to Managing Director
N. R. Group
05.2001 - 01.2007
Masters of Business Administration - Human Resources Management
Karnataka State Open University
Bachelor of Commerce - Financial Accounting, Business English
Karnataka State Open University
Diploma - Secretarial Practice
C.P.C. Govt. Polytechnic
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