SHABANA NAIK
Cybersecurity Engineer - Prisma SASE
Chennai
Summary
Cybersecurity Engineer with 2.5+ years of enterprise experience deploying, operating, and optimizing Palo Alto Prisma Access and NGFW environments across organizations ranging from 100 to 10,000+ users. Specialized in GlobalProtect remote access, IPsec-based hybrid connectivity, service connections, and Zero Trust policy enforcement. Strong in incident response, routing and VPN troubleshooting, log-driven threat analysis, and security posture optimization within SLA-driven operations. Known for translating customer use cases into secure, scalable SASE configurations.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Technical Lead
Movate Private Limited
Chennai
04.2025 - Current
- Led complex escalations across enterprise Prisma Access and NGFW environments, reducing the average incident resolution time by 47%.
- Owned high-impact outages involving GlobalProtect access, IPsec tunnels, and BGP routing, driving root cause fixes rather than temporary workarounds.
- Mentored over 20 engineers on SASE architecture, policy flow analysis, VPN troubleshooting, and log-driven investigations.
- Created 7 knowledge base cheat sheets for common troubleshooting issues, reducing repeated tickets by ~20%.
- Improved case resolution by 53% by formalizing technical review processes for escalated security and connectivity cases.
Senior Technical Support Engineer
Movate Private Limited
Chennai
09.2024 - 03.2025
- Resolved 100+ complex enterprise SASE cases, spanning GlobalProtect connectivity, IPsec VPN failures, BGP routing issues, and Zero Trust access flows.
- Supported hybrid architectures integrate on-prem networks and cloud workloads through Prisma Access service connections and remote networks.
- Performed deep packet analysis and log correlation to identify blocked traffic, misrouted flows, and policy gaps.
- Replicated customer production environments in lab setups to validate routing behavior, security policy impact, and service connection designs before rollout.
- Acted as the escalation point for top enterprise customers, reducing repeat case volume by 32%.
Technical Support Engineer
Movate Private Limited
08.2023 - 09.2024
- Monitored enterprise Prisma Access and NGFW environments, proactively identifying tunnel instability, routing anomalies, and security policy failures.
- Troubleshot 300+ connectivity and security incidents using CLI diagnostics, packet captures, and SIEM-based log analysis.
- Assisted onboarding of remote users, on-premises sites, and cloud workloads by validating VPN tunnels, routing advertisements, and security posture.
Education
B.E - Computer Science And Engineering
Aalim Muhammed Salegh College Of Engineering
Chennai05.2023
Skills
SASE & Security Platforms: Panorama/SCM Console, Prisma Access, Palo Alto NGFW, GlobalProtect, ZTNA enforcement, DLP, Security Policies, SWG, NAT, GCP/AWS cloud
Networking & Connectivity: IPsec VPNs, SSL/TLS VPN, BGP routing, TCP/IP, DNS troubleshooting, hybrid cloud connectivity
Tools: Salesforce, Grafana dashboards, CLI troubleshooting, Wireshark, Jira, Confluence,
Soft Skills: Analytical thinking & Problem-Solving Mindset ,Clear Technical Communication, Time & Priority Management, Ownership-Driven Execution
Certification
Palo Alto PCSSE (SASE Specialist) – In Progress
AWARDS/ACTIVITIES
- Recognized as a Top Performer for 2 consecutive quarters, demonstrating exceptional productivity and consistently high customer satisfaction.
- Earned 2 Spot Awards for outstanding performance, reliability, and excellence in customer-facing responsibilities.
Timeline
Technical Lead
Movate Private Limited
04.2025 - Current
Senior Technical Support Engineer
Movate Private Limited
09.2024 - 03.2025
Technical Support Engineer
Movate Private Limited
08.2023 - 09.2024
B.E - Computer Science And Engineering
Aalim Muhammed Salegh College Of Engineering