SHABANA THAJU
Kollam
Summary
Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.
Overview
14
14
years of professional experience
Work History
TELECALLER
BHARAT FINANCIAL INCLUSION LIMITED
KOLLAM
02.2018 - 08.2022
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
Office Admin
Infocity IT solutions
Kollam
01.2009 - 01.2018
- Mailed out documents, organized files, and other office duties
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain informations
- Developed custom scripts for automation of system administration tasks using PowerShell scripting language.
- Performed administrative tasks such as scheduling appointments, and managing office supplies.
- Performed administrative tasks such as scheduling appointments, preparing reports, and managing office supplies.
- Telephoniic coversation to achieve company goal.
Education
Plus two - Humanities
01.2004
SSLC -
01.2002
MA - Ecnomics
BA - Ecnomics
kerala university
Skills
- Scheduling
- Customer Service
- Adaptability
- Teamwork
- Multi-tasking
- Written Communication
- Verbal Communication
- Follow-up calls
- Goal-Oriented
- Product understanding
Timeline
TELECALLER
BHARAT FINANCIAL INCLUSION LIMITED
02.2018 - 08.2022
Office Admin
Infocity IT solutions
01.2009 - 01.2018
Plus two - Humanities
SSLC -
MA - Ecnomics
BA - Ecnomics
kerala university
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