Keerthana Varma Muthineni
Warangal
Summary
Energetic Telecaller known for productive and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in listening, empathy, and problem-solving, ensuring success in engaging with clients and meeting their needs.
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent, and skilled in overcoming objections to close sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work History
Telecaller
Employee
warangal
02.2024 - 09.2025
- Conducted outbound calls to engage potential customers effectively.
- Provided detailed product information to assist customer decision-making.
- Recorded customer interactions accurately in the database system.
- Collaborated with team members to share best practices and insights.
- Resolved customer inquiries promptly while maintaining professionalism.
- Updated customer profiles based on feedback and interactions regularly.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Resolved customer complaints in an efficient manner following established protocols.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Handled inbound telephone calls from interested customers.
Education
Intermediate Certificate -
Sr Junior Girls College
warangal 04.2021 - 05.2021
Sr National Academy
HanumankondaSkills
- Customer engagement
- Data entry
- Product knowledge
- Time management
- Attention to detail
- Active listening
- Call quality
- Follow-up calls
- Customer service
- Business development
- Appointment scheduling
- Call center operations
- Warm calling
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Affiliations
- Fashion designer
- Beautician
- Badminton player
- Active learning different things in life
- Team management
- Business development ides
- Social media things
Timeline
Telecaller
Employee
02.2024 - 09.2025
Intermediate Certificate -
Sr Junior Girls College
04.2021 - 05.2021
Sr National Academy