Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
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Shabaz Khan

Shabaz Khan

Process Analyst, Quality Analyst, Back Office Monitoring
Bengaluru

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Training associates, BQ Monitoring, PIP Improvement, Training and frequent calls for process improvement, Excel based presentation with in depth analysis, Fish bone Analysis, Pareto and other analysis.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Quality Analyst

Bread Financial
Bengaluru
03.2021 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed and maintained quality assurance procedure documentation.
  • Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
  • Handling entire quality team and managing them with driving their metrics and helping them with presentation when required .
  • Managing PIP associates and closely mentoring their performance and sharing their performance regularly with Leads and HR and trying to retain them by improving their performances.

Process Specialist

Infosys
Bengaluru
04.2020 - 01.2021
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Worked as a Subject Matter Expert and handled associates with their performance and playing their calls and providing feedback.
  • Took Supervisor calls and supported escalations when required.
  • Supported Business with calls when the volume was high and also did process improvements by suggesting changes to the business.

Digital Marketing Specialist

Inventive Digital
Bengaluru
01.2018 - 01.2020
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Optimized company website to improve engine ranking, user experiences and conversion rates.
  • Created social media content with innovative brand messaging to support new product launches.
  • Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.

Education

Bachelor of Arts - Bachelor in Commerce

The New College
Chennai,India
05.2014 - 06.2017

Post Graduate Diploma in Digital Marketing - Digital Marketing

Inventive Digital
Bengaluru,India
09.2017 - 12.2017

Skills

Project management expertise

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Accomplishments

  • Achieved top Performer in R&R continuously for 6 months while being a processor.
  • Achieved 3 Quarterly Award for best quality monitoring and for retaining PIP Associates.
  • Identified Process gaps and reached SME's/ Onshore with regular connects.
  • First batch to start quality with the Business in Bangalore and showed Pain areas and improved the quality consistently.
  • Met the CEO of the company and was given appreciation for the amount of work contributed.
  • Was allowed to ask business related questions and direct interaction with the CEO.
  • Was an active member of ERT team, Fun committee and also with Planning Committee.
  • Was involved in rectifying Knowledge Central Articles for New updates and for Process Betterment.

Affiliations

  • Rotary International

Certification

Six Sigma

Interests

Learning, Cross Skilling, Upskilling, Hiking, Biking

Timeline

Six Sigma

07-2023

Quality Analyst

Bread Financial
03.2021 - Current

Process Specialist

Infosys
04.2020 - 01.2021

Digital Marketing Specialist

Inventive Digital
01.2018 - 01.2020

Post Graduate Diploma in Digital Marketing - Digital Marketing

Inventive Digital
09.2017 - 12.2017

Bachelor of Arts - Bachelor in Commerce

The New College
05.2014 - 06.2017
Shabaz KhanProcess Analyst, Quality Analyst, Back Office Monitoring