SHABITH RAJ
Product Support Engineer
Calicut
Summary
Accomplished Product Technical Support Engineer with nearly two years of experience in Healthcare IT, specializing in EMR systems, Malaffi integration, and ADHICS compliance, complemented by over five years in front-end development. Proficient in HTML5, CSS3, JavaScript, SAP UI5, and UI troubleshooting to enhance user experiences, with a strong foundation in database management and HL7 messaging. Skilled in server configuration and root-cause analysis, consistently delivering swift resolutions and efficiently managing support tickets. Renowned for ensuring audit readiness and upholding exceptional service standards.
Overview
2
2
Languages
12
12
years of professional experience
Education
Master of Science - SOFTWARE ENGINEERING
Anna University
Annai Mathammal Sheela Engineering College 04.2001 -
High School Diploma -
Kerala Higher Secondary Examination Board
G.H.S.S Azhiyur 04.2001 -
High School Diploma -
Kerala Examination Board
J.N.G.H.S.S MAHE 04.2001 -
Skills
Problem Management
Timeline
Product Support Associate
Real Information Technology Solutions
03.2024 - Current
Frontend Developer
Tata Consultancy Services Pvt Ltd
06.2022 - 12.2022
Frontend Developer
L8 & N8 Labs
05.2018 - 10.2020
Web Developer
MindsMapped Consulting
07.2016 - 08.2017
Web Developer and Web Designer
NovaITpark
05.2014 - 01.2016
Master of Science - SOFTWARE ENGINEERING
Anna University
04.2001 -
High School Diploma -
Kerala Higher Secondary Examination Board
04.2001 -
High School Diploma -
Kerala Examination Board
04.2001 -
Work History
Product Support Associate
Real Information Technology Solutions
03.2024 - Current
- Responded to 10+ customer inquiries daily through phone, email, chat, or ticketing systems.
- Troubleshot and resolved issues related to the product.
- Provided detailed instructions or guides for product features, setup, or configurations.
- Diagnosed and fixed technical issues with the product.
- Troubleshot and resolved EMR connectivity issues, SQL ODBC errors, and network path problems.
- Coordinated with Malaffi integration teams to ensure smooth interoperability and HL7 data submission.
- Managed EMR configurations, including role-based access control, encryption settings, and security updates.
- Performed system security assessments, including user access reviews, password policy enforcement, and log monitoring.
- Conducted ADHICS and Tasneef audits, ensuring compliance with UAE healthcare IT security standards.
- Standardized workflow documentation for EMR troubleshooting and security compliance procedures, ensuring uniform knowledge transfer across internal teams and facilitating consistent support delivery.
Frontend Developer
Tata Consultancy Services Pvt Ltd
06.2022 - 12.2022
- Created and updated 5+ Hecon pages using SAP UI5, JavaScript, CSS, and WEB IDE.
- Provided technical support for more than 20 users on the Hecon Project.
- Created 15+ user accesses and roles for associates from the backend.
- Fixed 10+ bugs monthly, and resolved technical issues reported by users or team members.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Troubleshot technical issues related to front end development, ensuring prompt resolution to maintain project timelines.
Frontend Developer
L8 & N8 Labs
05.2018 - 10.2020
- Developed 10+ user-friendly website interfaces using HTML, CSS, and JavaScript.
- Successfully delivered 15+ UI projects within tight deadlines and budget constraints.
- Demonstrated strong attention to detail with 98% client satisfaction rate on UI development.
Web Developer
MindsMapped Consulting
07.2016 - 08.2017
- Developed 8+ new user experience features and troubleshot 20+ websites.
- Updated 50+ videos, files, and created 15+ new webpages.
- Handled database optimization and SEO tasks for 10+ clients, including meta keywords and Google Analytics.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
Web Developer and Web Designer
NovaITpark
05.2014 - 01.2016
- Created 20+ responsive web pages and user-friendly layouts.
- Edited and updated 100+ existing content pieces and images.
- Engaged in web configuration and social media integration for 8+ client projects.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.