Shadab Mukadam

Proficient in desktop support and Office 365 administration, I aspire to contribute my expertise to an organization's IT department. With a focus on diagnosing technical issues, ensuring compliance and optimizing user experience, I am committed to delivering efficient and reliable IT solutions.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Articulate [Job Title] with [Number]-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in [Area of certification]. Promotes dynamic skills in [Skill].

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• CCTV Courses, GLM Institute, 2023
• Application Based Program On Adv Excel, PowerPoint And Word, ExcelR, 2015
• Google Certificate – ITI Professional, 2024
• Google Certificate – Cyber Security, 2024

• Proficient in providing first-level technical support for desktops, laptops and printers.
• Skilled in diagnosing and troubleshooting hardware, software and network issues for individual devices.
• Experienced in administering Office 365 applications such as Exchange Online, SharePoint Online and Teams.
• Knowledgeable in user account provisioning, license management, and access control within the Office 365 environment.
• Capable of configuring and maintaining operating systems (Windows, macOS) and software applications.
• Familiar with Active Directory management, including user account administration and group policy implementation.
• Proficient in remote support tools and techniques for efficient issue resolution.
• Experienced in documenting technical procedures, troubleshooting steps and user guides.
• Committed to continuous learning and staying updated on emerging technologies.
• Dedicated to delivering exceptional support experiences and ensuring user satisfaction.

weekend played cricket wit friends 

reading books like novels 

 listening music like - Motivational