Summary
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Declaration
Personal Details
Generic

Keyur Ishvarbhai Patel

DESKTOP SUPPORT ENGINER L2
Ahmedabad

Summary

To join organization where i can utilize my skills and to keep learning to work in a challenging environment demanding all my skills and effort and adapt myself in different fields, and realize my potentials and contribute to the development of organization with impressive performance.

Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.

Work History

Desktop Support Engineer L1

IQVIA Consulting & Information Services (India) Pvt Ltd.
07.2024 - Current
  • Resolved user tickets for hardware, software, and networking issues to enhance user experience.
  • Maintained and administered computer networks and related computing environments to ensure optimal performance.
  • Has Hands-on Experience in Networking, Routing, and Switching.
  • Manage file Servers and Printer Servers.
  • Managed hardware and software assets to support efficient resource utilization.
  • Provided technical support for SVP Superspeciality Hospital
  • Served as L1 support engineer
  • A Technical Support Engineer May have a Wide Range of Responsibilities that Necessitate a Diverse Skill set. Here are Some Key Roles and Responsibilities of an L1 support Engineer:

Desktop Support Engineer

WIPRO LTD.
03.2022 - 07.2024
  • Responded to customer calls on LAN logging related issues and installed and troubleshot operating systems (Windows 8, 10, 11).
  • Upgrading computer systems based on client requirements like Software. Installation and troubleshooting of different client application software like Citrix Cisco VPN, VDI ware, and Remote connectivity.
  • Handling technical related issues and coordinate with various Teams and Giving Support to Server level and Network level issues.
  • Installing, Updating and troubleshooting Symantec Endpoint Protection.
  • Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCS, OR Notebook with authorized access to network.
  • Installed, upgraded, and verified hardware and software applications.
  • Provided Technical Support for over 1500 to 1700 end-users in a fast-paced environment, resolving [80%] of issues on the first call.
  • Diagnosed and repaired hardware and software issues.
  • Managed user accounts and permissions in Active Directory, streamlining user onboarding processes.
  • Implemented security measures to protect sensitive data and maintain compliance with company policies.
  • Client: - HDFC BANK LTD
  • Grade – L2 engineer Support

Education

10th - Mathematics

G.S.E.B.Gandhinagar
01-2012

B.CA - Basis Computer Information Technology

RKDF Bhopal
01-2017

12th - Mathematics (Science)

G.S.E.B.Gandhinagar
01-2014

Skills

Having Computer knowledge of Internet, Microsoft office Excel, Adobe Photoshop, Outlook 2019-21 365 and all relevant basic tool

Knowledge of computers and other hardware devices

Knowledge of network troubleshooting, Ethernet and IP configuration

Knowledge of ticketing-based support systems

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Cyber Security Course. Swayam – Uttarakhand Open University

Interests

Hardworking, Photography, Connecting New Friends & Relations, Workout Exercises

Timeline

Desktop Support Engineer L1

IQVIA Consulting & Information Services (India) Pvt Ltd.
07.2024 - Current

Desktop Support Engineer

WIPRO LTD.
03.2022 - 07.2024

10th - Mathematics

G.S.E.B.Gandhinagar

B.CA - Basis Computer Information Technology

RKDF Bhopal

12th - Mathematics (Science)

G.S.E.B.Gandhinagar

Declaration

I Keyur Patel hereby declare that the information contained herein is true and correct to the best of my knowledge and belief Ahmedabad Gujarat 2024-12-10

Personal Details

  • Father’s Name: Mr. Ishvarbhai Patel
  • Birthday: November 27, 1996
  • Gender: Male
  • Marital Status: Single
  • Nationality: Indian

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Keyur Ishvarbhai PatelDESKTOP SUPPORT ENGINER L2