SHAFEEQ ALI KHAN
Bengaluru
Summary
Dynamic Microsoft Intune Subject Matter Expert at Concentrix, adept at policy design and implementation, ensuring compliance and security across diverse platforms. Proven problem solver with a keen attention to detail, successfully integrated Intune with Active Directory, enhancing operational efficiency and user satisfaction. Passionate about leveraging cloud troubleshooting skills to drive impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Microsoft Intune Subject Matter Expert
Concentrix
Bangalore
05.2023 - Current
- Managed and administered Microsoft Intune for endpoint configuration, application deployment, compliance policies, and device enrollment across Windows, iOS, Android, and macOS.
- Designed, implemented, and troubleshot Compliance, Configuration, and App Protection policies, including MAM for BYOD security, ensuring seamless policy application across global, multi-tenant ABM integrations.
- Deployed, updated, and monitored applications via Intune, resolved VPP app deployment issues, and ensured consistent application availability and security across all platforms.
- Integrated Intune with Active Directory, Azure AD, and MDM tools, leveraged PowerShell scripts for bulk policy application and reporting, and supported SCCM to Intune migration, Autopilot deployments, and hybrid co-management.
- Conducted regular monitoring and issue resolution for Intune policies and configurations, acted as a key liaison between IT teams, end-users, and management, ensuring alignment with organizational goals.
Sr. Advisor I, Technical Support
Concentrix
Bangalore
07.2021 - 04.2023
- Diagnosed and resolved Exchange Online mail flow issues, including message trace analysis, transport rule configurations, and spam filtering optimizations.
- Investigated and remediated Office 365 authentication issues, including MFA enforcement, conditional access policies, and legacy authentication deprecation.
- Troubleshot Outlook connectivity problems related to Autodiscover, MAPI/HTTP, and Exchange Web Services (EWS) for cloud users.
- Managed and resolved mailbox permission, retention policy, and shared mailbox access issues within Exchange Online and Microsoft 365 compliance configurations.
Service Desk Engineer
Concentrix
Bangalore
10.2020 - 07.2021
- Monitored and mitigated IP blacklisting by tracking IP reputation, responding to feedback loop (FBL) blocks, and addressing abuse-related blacklisting from ISPs, security vendors, and email providers.
- Analyzed email headers, logs, and abuse reports to identify root causes of blacklisting. Implemented corrective actions while ensuring compliance with DKIM, SPF, and DMARC authentication standards.
- Worked closely with blacklist providers (e.g., Spamhaus, Barracuda), and internal cybersecurity teams to request delisting, strengthen security measures, and proactively prevent future blacklisting incidents.
Senior Escalation Engineer
Concentrix
Bangalore
09.2019 - 10.2020
- Diagnosed and resolved complex Windows OS issues, including system crashes, blue screen errors, and kernel-level debugging.
- Investigated and remediated advanced networking issues, including VPN tunnel failures, advanced firewall configurations, and enterprise network security policies.
- Troubleshot and recovered encrypted drives with BitLocker, including TPM-related issues, and key recovery failures.
- Performed deep-dive malware analysis and removal, including rootkit detection, and manual registry modifications to eliminate persistent threats.
Microsoft Moderator
Concentrix
Bangalore
09.2018 - 08.2019
- Monitored and enforced Microsoft’s community standards by reviewing user-generated content, removing violations, and issuing warnings.
- Provided user support by resolving disputes, responding to queries, and offering guidance on platform rules.
- Identified and escalated complex issues, security threats, or repeated violations to senior moderators.
- Tracked community trends, documented incidents, and suggested improvements to moderation strategies, while staying updated on policy changes.
Technical Support Associate III
Concentrix
Bangalore
01.2018 - 09.2018
- Assisted with software installation, updates, and troubleshooting for Windows applications, including resolving driver issues (graphics, audio, peripherals), and Windows update failures.
- Provided troubleshooting for Wi-Fi, Ethernet, VPN, firewall settings, internet access issues, and DNS resolution errors.
- Assisted with Microsoft account password recovery, BitLocker recovery, Windows Defender settings, malware scans, and threat removal.
- Guided users on disk cleanup, storage optimization, managing startup programs, and troubleshooting external device connections.
Healthcare Documentation Associate
M Modal Global Services Private Limited
Bangalore
01.2015 - 12.2017
- Transcribing medical reports from physicians, nurses, or other healthcare providers.
- Reviewing and editing medical documents for accuracy, clarity, and compliance with regulations.
- Ensuring compliance with HIPAA and other healthcare documentation standards.
- Using electronic health records (EHR) systems to input and retrieve patient information.
- Collaborating with healthcare providers to clarify unclear documentation.
- Maintaining the confidentiality of patient records and sensitive information.
Education
Bachelor of Science - Computer Applications Development
Al-Ameen Institue Of Information Sciences
Bangalore01.2020
Associate of Science -
National College
Bangalore01.2015
High School Diploma -
St. Joseph's High School
Bangalore01.2013
Skills
- Microsoft Intune management
- Cloud troubleshooting
- Policy design and implementation
- Email management
- Microsoft exchange administration
- Office 365 administration
- Windows OS troubleshooting
- Windows registry management
- Network troubleshooting
- Compliance management
Accomplishments
- Received the 'Superstar of the Month' appreciation award for excellent performance
- Received the 'Knight of the Quarter' award for three consecutive months of performance
- Received 1,500 points for hard work and efforts
Projects
- Developed a Tourism Management System application using Visual Basic 6.0, Freelancing System
- Developed a freelancing system application using Visual Basic 6.0 as the front end, and SQL Server as the back end
Hobbies and Interests
- Table tennis
- Chess
- Carrom
- Traveling
- Technical Troubleshooting and IT Research
- Exploring technology
Certification
- Certified L200 for Microsoft Intune from Cloud Academy
- Certified L200 for Exchange Online from Cloud Academy
- Intune - Autopilot Foundational Skills-Based Assessment
- Intune New Feature Release 2301
- Concierge CE - Troubleshooting performance and storage-related issues
- M365 MW Concierge Assessment for Support Engineers
- AZ-900 Exam Preparation: Microsoft Azure Fundamentals
- Microsoft Azure Fundamentals
- Microsoft SharePoint Online Foundation - Foundational Learning Path
- Outlook Client Assessment
- M365 MW Readiness Program FY24 - EXO
- M365 MW Readiness Program FY24 - Outlook
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Timeline
Microsoft Intune Subject Matter Expert
Concentrix
05.2023 - Current
Sr. Advisor I, Technical Support
Concentrix
07.2021 - 04.2023
Service Desk Engineer
Concentrix
10.2020 - 07.2021
Senior Escalation Engineer
Concentrix
09.2019 - 10.2020
Microsoft Moderator
Concentrix
09.2018 - 08.2019
Technical Support Associate III
Concentrix
01.2018 - 09.2018
Healthcare Documentation Associate
M Modal Global Services Private Limited
01.2015 - 12.2017
Bachelor of Science - Computer Applications Development
Al-Ameen Institue Of Information Sciences
Associate of Science -
National College
High School Diploma -
St. Joseph's High School
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