Tourism
SHAGUFTA ZAMA
Specialist, Customer Services
Hyderabad
Summary
To be a part of progressive enterprise that promotes learning and provides new opportunities for career development and to achieve the stage near to perfectness.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Analyst, Customer Services
Dell International Services India Pvt. Ltd.
02.2021 - Current
- Exceeded productivity goals, resolving 15% more daily customer complaints.
- Responsible for end-to-end solutions for critical issues related to orders and resolving them to maintain customer experience.
- Working on Outage and Order Adherence cases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
Schooling
Kakatiya Central High School
HyderabadBoard of Intermediate Education (BIPC)
Sri Chaitanya Junior College
HyderabadBachelor of Commerce (Computers)
Saanvi Degree College (affiliated To Osmania Univ)
HyderabadSkills
MS Office & Excel
Team collaboration and leadership
Certification
Certified for excellence in C language
Interests
Outdoor pursuits
Public Speaking
Timeline
Analyst, Customer Services
Dell International Services India Pvt. Ltd.
02.2021 - Current
Schooling
Kakatiya Central High School
Board of Intermediate Education (BIPC)
Sri Chaitanya Junior College
Bachelor of Commerce (Computers)
Saanvi Degree College (affiliated To Osmania Univ)