Shaguftha Naz
BENGALURU, KARNATAKA 560078
Summary
Experienced Product Engineer with over 5 years in the Fintech and 3 years in SaaS sectors as Technical Consultant. Proven ability to drive product strategy, lead cross-functional teams, and deliver innovative solutions that align with user needs and business goals. Passionate about the intersection of technology and finance, with a strong focus on API and product management. Skilled in translating complex technical concepts into actionable business strategies, ensuring the seamless integration of technology to drive organizational success.
Overview
7
7
years of professional experience
Work History
Senior Technical Consultant
Appdirect
Banglore
06.2022 - Current
- Developed test cases and conducted unit testing of various modules.
- Resolved production issues in a timely manner while ensuring optimal performance levels were maintained.
- Provided guidance to junior technical consultants in the areas of system analysis, design, coding, testing and implementation.
- Deployed patches and upgrades in order to address security vulnerabilities within existing systems.
- Created comprehensive documentation including user manuals, system diagrams, flowcharts and other materials related to software development projects.
- Interfaced with external vendors regarding hardware procurement needs.
- Assisted with the migration of legacy applications from outdated platforms to more modern technologies.
- Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
- • Troubleshoot product and integration issues by diagnosing the cause, providing relevant known solutions, and guiding customers through corrective steps to resolve the integration issues.
- Proficient in running queries using SQL and other tools, like Postman, to ensure seamless integration.
Integrations Engineer
Razorpay
Banglore
01.2018 - 06.2022
- Demonstrated experience in mentoring and training team members to enhance their skills and performance.
- Provided technical support and solutions for diverse clients.
- Integrating Payment gateways and onboarding the enterprise clients.
- Assisted in planning and prioritizing Product QA workload, facilitating weekly product meetings, and expanding end-to-end testing processes to improve overall efficiency.
- Executed comprehensive quality assurance testing for international enterprises.
- Provided second-level product and market support, resolving trade entry issues and ensuring seamless customer experience.
- Streamlined various testing methodologies to ensure continuous improvement.
- Meticulously documenting research findings, I crafted refined reports showcasing results and proposed improvement strategies for our operations.
- Enhanced software performance and functionality through effective troubleshooting.
- Capable of conducting impact analyses, identifying changes to business processes, performing testing, and communicating effectively with stakeholders.
- Provided technical support and solutions for diverse clients.
Education
Bachelor of Engineering - Electrical And Electronics
VTU
Skills
- Data base management using MYSQL queries
- Hands-on experience in REST API JSON, XML
- Hands-on experience in payment gateway and software integration
- Ability to understand and analyze the issues with data and application
- Increasing the product efficiency through innovative startegies
- Handling Enterprise Clients globally
Tools :
JIRA, Confulence, Figma
Kibana, Datadogs, sumologic, splunk
VS Code studio, Figma, android studio
Postman, Insomnia
Timeline
Senior Technical Consultant
Appdirect
06.2022 - Current
Integrations Engineer
Razorpay
01.2018 - 06.2022
Bachelor of Engineering - Electrical And Electronics
VTU
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