SHAGUN CHAUHAN

• Created data visualizations and reports for management, showcasing findings and recommendations.
• Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
• Analyzed financial data to identify trends, patterns and strategies.
• Analyzed large datasets to address strategic and operational business questions.
• Identified or monitored current and potential customers using business intelligence tools.
• Performed data analysis using advanced software programs such as Excel or SPSS.
• Provided excellent customer service at all times by being courteous, polite, and professional with clients.
• Utilized advanced analytics tools such as Tableau or Power BI for data analysis purposes.

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• Performed background checks on new customers to detect any potential risks associated with them.
• Analyzed support metrics, identifying areas for improvement in both individual performance and team-wide operations.
• Consistently achieved high levels of customer satisfaction through proactive communication strategies, such as regular follow-ups.
• Worked with law enforcement personnel to resolve complex fraud cases.
• Participated in training sessions regarding best practices for detecting, preventing, and investigating fraud.
• Coordinated training sessions for staff members on topics related to client relationship management.
• Maintained updated records of all client contacts and transactions using a customer relationship management system.
• Collaborated with clients and management teams to form strategic relationships and resolve unique business problems.

• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Solved customer challenges by offering relevant products and services.
• Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
• Prepared settlement documents for closing, including deeds, mortgages and titles.
• Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
• Piloted new software tools for remote diagnosis and repair, expediting the resolution process for clients.
• Conducted root cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
• Mentored junior technicians, fostering growth, and enhancing team performance.