Shagun Panwar
VPO - Shabga Tehsil Baraut Distt Baghpat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Operation Executive
Development and Alliance Opera
11.2021 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Prepared annual budgets with controls to prevent overages
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system
- Tended to urgent correspondence to facilitate communication or resolution
- Collaborated on operational support tasks to achieve common goal.
Customer Care Executive
Niva Bupa Health Insurance
Noida
01.2021 - 07.2021
- Evaluated interactions between associates and customers to assess personnel performance
- Coordinated timely responses to online customer communication and researched complex issues
- Provided customers with updates and periodic statements on service developments and changes in trends
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Resolved concerns with products or services to help with retention and drive sales
- Communicated with customers to identify needs and expectations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Took ownership of customers issues to follow problems through to resolution
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Master Of Business Administration - Human Resources Development, International Marketing
Hindu Institute of Management - Sonipat
07.2023
Bachelor Of Business Administration - Human Resource Management, Marketing
Hindu Girls College - Sonipat
04.2021
12th -
University Campus School - Khanpur
05.2018
10th -
University Campus School - Khanpur
06.2016
Skills
- Process improvements
- Business Development
- Client communication
- Good hold on handling mail
Hobbies and Interests
- Want to learn new challenges
- Good communication skills
Personal Information
Name - Shagun Panwar
Father's Name - Ravindra
Date of Birth - 24-10-2001
Marital Status - Unmarried
Nationality - Indian
Timeline
Operation Executive
Development and Alliance Opera
11.2021 - Current
Customer Care Executive
Niva Bupa Health Insurance
01.2021 - 07.2021
Master Of Business Administration - Human Resources Development, International Marketing
Hindu Institute of Management - Sonipat
Bachelor Of Business Administration - Human Resource Management, Marketing
Hindu Girls College - Sonipat
12th -
University Campus School - Khanpur
10th -
University Campus School - Khanpur
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