Shagun Shree
Ranchi
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Cloud Enginner
Workmates Core2Cloud
Kolkata
02.2023 - Current
- Monitored performance metrics of cloud environments to ensure optimal utilization of resources.
- Configured, monitored, and maintained cloud infrastructure such as virtual machines, networks, and storage.
- Implemented security measures to protect data stored in the cloud.
- Designed cost-effective solutions that leverage public clouds while meeting customer requirements.
- Created automated scripts to deploy applications in the cloud environment.
- Developed and implemented cloud-based solutions for clients using Amazon Web Services.
- Assisted with troubleshooting and resolving issues related to cloud systems.
- Managed access control policies for users accessing data stored on the Cloud platform.
- Maintained up-to-date documentation for all aspects of Cloud operations including architecture designs, deployment instructions, best practices.
- Provided technical guidance and support to teams in designing and deploying new applications in the cloud environment.
- Optimized cloud resource utilization and expenditure using cost management tools.
- Monitored cloud environments using tools like CloudWatch and Prometheus to ensure SLAs are met.
- Designed and implemented cloud infrastructure solutions for scalability, reliability, and performance in AWS.
- Provided exemplary helpdesk service and support to assist customers.
Education
High School Diploma -
Vivekananda Vidya Mandir
Ranchi, Jharkhand05-2020
Batchelor of Computer Application - Computer Engineering
Kalinga Institiute of Industrial Technology
Bhubaneshwar, Odisha 05-2023
Skills
- Cloud infrastructure
- Troubleshooting techniques
- Performance monitoring
- Cost management
- AWS deployment
- Access control
- Technical communication
- Teamwork and collaboration
Certification
- AWS Certified Solutions Architect – Associate | Amazon Web Services (AWS) | Issued: January,2024
- AWS Certified Cloud Practitioner | Amazon Web Services (AWS) | Issued: September,2024
Languages
English
First Language
Hindi
Proficient (C2)
C2
Affiliations
- Joined as a Trainee and gained foundational knowledge in cloud technologies and IT infrastructure.
- Transferred to the Uptime Team, where I worked on system reliability, monitoring, and troubleshooting critical issues.
- Promoted to Lead – Uptime Team, managing uptime improvements, incident handling, and ensuring high availability of services.
- Currently working in the Enterprise Linux Team, focusing on Linux-based cloud infrastructure, automation, and enterprise-level system optimizations.
Timeline
Associate Cloud Enginner
Workmates Core2Cloud
02.2023 - Current
High School Diploma -
Vivekananda Vidya Mandir
Batchelor of Computer Application - Computer Engineering
Kalinga Institiute of Industrial Technology
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