Shahana Chandrasekaran
Summary
- Having 1.5+ years of extensive experience as a Salesforce Administrator.
- Proficient in dealing with functionalities related to Sales Cloud, Service Cloud and Experience Cloud.
- Experience with SFDC service console, customer portal, case management, and customer communities.
- Experienced working in Cross – functional teams, identifying business requirements and support sales/marketing.
- Also have experience with ServiceMax and Sitetracker implementations, which has given a good insight into the Field Service Domain.
- Strong knowledge of Salesforce configurations, object-oriented analysis and design patterns.
- Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Confirmed Engineer
SpringFive
02.2022 - Current
- Gather user requirements, design business flow, support user story creation and prepare technical and training documentation.
- Successfully managed and delivered 2 Salesforce projects and 2 Sitetracker projects, ensuring on-time delivery and meeting all client requirements.
- Worked with Project Managers and Architects as a technical consultant to make recommendations for efficient translation of business requirements.
- Implemented out-of-the-box functionality for customer portal along with customizations.
- Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
- Followed best practice recommendations for Salesforce projects and Sitetracker projects.
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and followed best practices for Salesforce implementation.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Worked on SFM, Configuration profiles Mobile configurations, Mobile permissions, Output Documents, and various ServiceMax configurations.
- Worked on Approval Process, Project, Job, Form Templates, Budget modules, Collocation modules, Maintenance schedule modules, Document generation and various Sitetracker modules including Mobile Configurations.
- Conducted Train the Trainer program for end users.
- Worked on Flows and other automated processes.
- Deployed Salesforce metadata components between Sandboxes and Production org.
- Implemented communities and built external pages.
- Worked in designing and implementing customized solutions within the Experience Cloud platform to meet unique business needs
- Contributed to successful system migrations by meticulously planning, testing. Have Migrated data into Salesforce application using Mulesoft Data Loader through CSV files and also using Salesforce Data Import Wizard and Data inspector and installed and configured Data Loader.
- Worked on technical and functional specifications documents to document database intentions and requirements.
- Developed a strong knowledge on Profiles, Sharing rules, Permission sets, Custom metadata and various configurations and Data model.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Sona College of Technology
Tamil Nadu04.2022
Certification
Certified Salesforce App Builder
Certified Salesforce Administrator
Certified Salesforce experience cloud consultant
Certified Servicemax admin
Timeline
Confirmed Engineer
SpringFive
02.2022 - Current
Bachelor of Engineering - Electronics And Communication Engineering
Sona College of Technology