C, HTML, HTML5, PHP, Python, SQL, Power BI, Tablue
Shahana Praveen
Data Analytics
Ghaziabad ,Uttar Pradesh
Summary
Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
CRM Manager
AVS India Infra Pvt. Ltd.
Ghaziabad , Uttar Pradesh
04.2018 - 12.2021
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Sold products by developing relationships with network of Type professionals.
- Coordinated Number employees selling Type products and services worth over $Amount.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of Number employees.
- Maintained up-to-date knowledge of Product and performed competitor analysis.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Team Leader Manager
Narayana E-Techno School
Ghaziabad, Uttar Pradesh
02.2016 - 03.2018
- Increased productivity by Number% and revenue streams by Number% through effective change management practices.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Monitored incoming calls and provided feedback to Number associates to improve quality of service.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Implemented Type new processes to streamline workflow within team, averaging Number hours of additional productivity per day.
Sr. BDE
Investor Clinic
Ghaziabad, Uttar Pradesh
02.2015 - 01.2016
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled Number calls per day to address customer inquiries and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
Web Designer
DRPU Software
Ghaziabad , Uttar Pradesh
02.2013 - 02.2014
- Determined coding requirements for specialized scripts.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
Education
Data Analytics - Data Management Technology
Madrid Software
Delhi 05.2022 - Current
Master Of Computer Applications - Computer Science And Programming
MICI Institute
Meerut 10.2009 - 11.2012
B.Sc - Mathematics
Devnagri College
Meerut 06.2004 - 06.2007
Skills
Direct sales
Sales presentations
Business development and planning
Systems and software programs
Extensive personal network
Review of contracts
New Business Development
Coaching and mentoring
Sales processes
Software
Timeline
Data Analytics - Data Management Technology
Madrid Software
05.2022 - Current
CRM Manager
AVS India Infra Pvt. Ltd.
04.2018 - 12.2021
Team Leader Manager
Narayana E-Techno School
02.2016 - 03.2018
Sr. BDE
Investor Clinic
02.2015 - 01.2016
Web Designer
DRPU Software
02.2013 - 02.2014
Master Of Computer Applications - Computer Science And Programming
MICI Institute
10.2009 - 11.2012
B.Sc - Mathematics
Devnagri College
06.2004 - 06.2007