Shahana Firdosh Shaikh

Recruitment and selection: -

Worked on IT and non-IT profiles, Including full stack developer, JAVA developer, Data analyst and SAP

Prepared job description after consulting clients

Shortlisting candidates and coordinating with clients

Induction and Joining Formalities: -

Conducting joining formalities for new hire

Maintained and recorded new joinee data in the system

Provided online policy briefings and organization introductions

Introduces new hire to their respective leader

Inducted new employees and company policies, culture, and guideline

Issued appointment letter

Conducted sessions on the organization vision and mission

Payroll Processing: -

Adding new joinee details in payroll software, including DOJ, nominee details, PF and ESI number, assets, and salary

Assigned leaves as pe company policies and updated payroll software

Input statutory details like PF, ESI and nominee details

Calculated LOP and processed salaries

Used greythr software for payroll processing

Ensured accurate salary based on leave calculations

• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

• Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
• Increased customer retention by proactively identifying and resolving potential issues.