Shahbaz Bari
Kolkata
Summary
Dynamic retail operations leader with extensive experience at Trent Limited - Zudio, excelling in sales target achievement, Compliance management and team development. Proven track record in inventory management and delightful customer experience, leveraging strong analytical skills to drive performance improvements. Committed to fostering a collaborative environment while ensuring compliance and operational excellence. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Store Manager
Trent Limited - Zudio
Kolkata
01.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented visual merchandising standards to enhance product presentation.
- Analyzed inventory levels and coordinated stock replenishment efforts.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular team meetings to align on goals and improve communication.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored sales performance and identified opportunities for improvement.
Department Manager
TRENT Limited- Zudio
Kolkata
09.2023 - 10.2024
- Managed daily operations to ensure compliance with company policies.
- Coordinated team activities to enhance workflow efficiency and productivity.
- Oversaw inventory management processes to maintain stock levels and accuracy.
- Developed training materials to improve employee onboarding and development processes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Department Manager
Reliance Industries Limited
Kolkata
01.2023 - 09.2023
- Managed daily operations to ensure compliance with company policies.
- Coordinated team activities to enhance workflow efficiency and productivity.
- Oversaw inventory management processes to maintain stock levels and accuracy.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Team Leader
Reliance Industries Limited
Kolkata
01.2019 - 12.2022
- Led team in daily operations and workflow management.
- Coordinated training sessions for new team members to enhance skills.
- Implemented process improvements to increase efficiency and productivity.
- Facilitated communication between departments to ensure project alignment.
- Resolved conflicts and addressed team concerns promptly and effectively.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor of Commerce - Commerce
Calcutta University
Kolkata, India 06.2012 - 08.2015
Maria's Day School
KolkataSkills
- Retail operations management - Sales target achievement & KPI management
- VM guidelines execution & floor set up planning
- Promotions, markdowns, and sell through analysis
- Customer service, delightful customer experience, positive VOC
- Team leadership, monitoring team performance, and provide adequate training
- Shrinkage control, Inventory planning and Replenishment
- Staff scheduling
- Cash handling and daily reconciliation
- Health, Safety and Compliance adherence
- Microsoft Excel (data analysis, reporting)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Accomplishments
- Awarded for Best Sales in East Region - HOST of the Cluster
- Best Department Manager of the Cluster – Recognized for outstanding leadership and consistent achievement of sales and service targets
- Led store operations to secure 100% audit compliance, elevating audit scores from 70–75% to 100% and sustaining the standard through continuous monitoring, implementing robust audit controls, SOP adherence and team training.
- Successfully reduced store shrinkage from 1.5% to 0.20% by strictly implementing company loss-prevention policies and inventory control procedures.
- Effectively managed shrinkage in a high-risk store, keeping overall store losses within company standards and significantly reducing beauty department shrinkage in the challenging Metiabruz location.
Affiliations
- Leading staff engagement programs and team-building activities
- Mentored 5 junior associates, 3 of whom are promoted to managerial level designations
Timeline
Store Manager
Trent Limited - Zudio
01.2025 - Current
Department Manager
TRENT Limited- Zudio
09.2023 - 10.2024
Department Manager
Reliance Industries Limited
01.2023 - 09.2023
Team Leader
Reliance Industries Limited
01.2019 - 12.2022
Bachelor of Commerce - Commerce
Calcutta University
06.2012 - 08.2015
Maria's Day School