Shaheen Humbardekar
Mumbai
Summary
Results-driven Operations Manager skilled in directing staff recruitment, training, and enhancing operational efficiency. Experienced in managing large teams to boost productivity through strategic planning and process improvement. Expert in performance monitoring, budget management, and client relationship management, focusing on cost reduction and quality control. Committed to fostering interdepartmental communication to optimise operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Eureka outsourcing solution
06.2024 - 06.2026
- Directed staff recruitment and delivered training for a skilled operations team.
- Recruited and hired staff for organisational vacancies, enforcing consistent workforce policies.
- Managed rosters across multiple campaigns and supported billing workflows.
- Shared weekly billing forecasts with upper management to cover losses.
- Managed 6 am shifts with 290 headcount under supervision.
- Ran monthly business delivery meetings with clients for ongoing updates.
Deputy Manager
Altruist Technology
07.2021 - 05.2024
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Monitored staff performance and developed improvement plans.
- Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Facilitated communication between different departments to ensure smooth operation of business activities.
- Improved operational systems, processes, and best practices to maximise output and minimise costs.
- Collaborated with the HR department on recruitment, interviewing, and selecting new team members.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity.
- Developed marketing strategies in conjunction with the sales team to increase customer base and revenue.
Assistant Manager
ALTRUST TECHNOLOGY
06.2019 - 07.2021
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
SR TEAM LEADER
KARVY
03.2018 - 05.2019
- Monitored team performance and reported on metrics.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Conducted performance reviews, providing constructive feedback and personal development plans.
Team Leader
First Source Solutions
07.2015 - 02.2018
- Monitored daily team performance and flagged areas needing corrective action.
- Maintained excellent employee relationships by building a supportive, positive workplace.
- Resolved complex customer enquiries, disputes, and complaints with calm guidance.
- Evaluated team performance and delivered constructive feedback for goal achievement.
- Delivered quality service using friendly, professional communication throughout each interaction.
- Monitored team performance through observations and key-metric tracking for underperformance.
- Inspired teams to exceed goals using regular motivation and loyalty incentives.
- Monitored operations to confirm procedure adherence and KPI progress.
- Led a team of 15 to raise productivity and morale together.
- Managed project timelines and delegated tasks to meet objectives on time.
Executive
First Source Solutions
Mumbai
03.2014 - 07.2015
- Served customers and maintained consistent service standards for long-term relationships.
- Complied with regulations and internal requirements to keep operations organised.
- Monitored daily processes, matching forecasts and staying aligned with targets.
- Selected and mentored senior staff to strengthen leadership capability.
- Set company targets using previous performance and forecast predictions.
Education
Certificate of Higher Education -
Raheja colloge
mumbai01-2014
Skills
- Operational efficiency
- Performance monitoring
- Process improvement
- Budget management
- Resource allocation
- Cost reduction strategies
- Inventory management
- Quality control procedures
- Production scheduling
- Training delivery
- Strategic planning
- Client relationship management
- Customer relationship building
- Team leadership
- Operational support
- Customer service
- Data analysis
- Communication skills
- Leadership skills
Languages
Marathi
Advanced
C1
English
Proficient
C2
Hindi
Proficient
C2
Certification
- PS1 Certified for Airtel by CENTUM.
Interests
- Travelling
- Exploring new places
Accomplishments
- Received best team leader award multiple time for lower shrinkage and attrition and people management.
- Driven multiple projects for controlling repeat calls for better sales opportunity.
- Achieved best Operation Manager By controlling attrition for constant 3 months, overall lowest in entire center.
Timeline
Operations Manager
Eureka outsourcing solution
06.2024 - 06.2026
Deputy Manager
Altruist Technology
07.2021 - 05.2024
Assistant Manager
ALTRUST TECHNOLOGY
06.2019 - 07.2021
SR TEAM LEADER
KARVY
03.2018 - 05.2019
Team Leader
First Source Solutions
07.2015 - 02.2018
Executive
First Source Solutions
03.2014 - 07.2015
Certificate of Higher Education -
Raheja colloge