Hitanshu Shah
Pension Advisor
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Pension Advisor
Willis Towers Watson
07.2021 - Current
- Processed pension scheme contributions and member data updates
- Mainly served Bank of America, JP Morgan, Barclays, Bank of Ireland, Network Rail, Thomas Cook, Fujitsu
- Investigated and resolved member queries, reducing WIP from 8600 to 4800
- Managed complaints and escalations with solution-driven approach
- Worked on complex queries, maintaining 100% production
- Monitored processes and implemented measures to maximize customer satisfaction
- Created process guides and standard operating procedures to reduce errors
- Ensured ongoing relationships with stakeholders
- Trained new joiners and mentored team members
- Completed projects 'Abandonment' and 'Transfer Quotation'.
Education
Bachelor Of Financial Markets (B.F.M) -
S.K. Somaiya Degree College of Arts, Science And Commerce, University of Mumbai
04.2001 -
HSC - undefined
K.J. Somaiya College of Arts and Commerce, Maharashtra
SSC - undefined
Fatima High School, Maharashtra
Skills
MS Word
Initiatives And Projects
- Successfully trained many new joiners in the team and mentored a couple of new joiners to make sure they are completely competent in daily operations, reducing dependency among individuals in the team and creating sufficient backups.
- Project 'Abandonment' – Reviewed a list of cases to identify the reasons for abandonment, suggested alternatives, and recommended future action.
- Project 'Transfer Quotation' – Created and sent fresh member and third-party specific transfer quotes via email due to a system error causing a delay.
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Timeline
Pension Advisor
Willis Towers Watson
07.2021 - Current
Bachelor Of Financial Markets (B.F.M) -
S.K. Somaiya Degree College of Arts, Science And Commerce, University of Mumbai
04.2001 -
HSC - undefined
K.J. Somaiya College of Arts and Commerce, Maharashtra
SSC - undefined
Fatima High School, Maharashtra
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