SHAHID ALI
New Delhi
Summary
Dynamic Business Development Manager with a proven track record at Hotspot Retail Pvt. Ltd., driving 18 Cr monthly revenue and leading a team of over 250. Expert in operations management and strategic planning, I excel in enhancing customer experiences and cultivating key relationships, achieving significant sales growth and operational excellence.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Hotspot Retail Pvt.Ltd.
Delhi
02.2025 - Current
- Sales & Operations to lead retail business expansion, drive sales growth, and ensure operational excellence across key regions. Accountable for revenue generation, customer experience enhancement, and team performance.
- Managing sales operations for 50 COCO stores in Delhi, Noida and Ghaziabad.
- Leading a team of more the 250 peoples including brand promoters.
- Doing business of 18 Cr monthly approx.
- Managing inventory, stock reconciliation, and dispatches.
- Ensuring financial operations coordination with the finance team.
- Restructured manpower for cost efficiency.
- Ensured 100% adherence to SOPs
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Area Sales Manager
Resilient Innovations Private Ltd. (BharatPe)
Dehradun
07.2023 - 08.2024
- Responsible for Selling Speaker &Acquisition of New Merchants
- OB with highest growth in TN.
- 25% TN increased in first 6 months.
- Accountable for EDC Loans and Speakers sales in Garhwal.
- Acquired new merchants and retained existing ones.
- Led a team of 80, including 4 Territory Managers.
- Achieved sales targets within the assigned area.
- Managed business operations, including manpower hiring and training.
Junior Manager
Paytm
Dehradun
09.2016 - 07.2023
- OB Premium and Chain Outlets.
- Oversaw QR Onboarding, Sound Box, EDC sales in Garhwal.
- Verified documents according to guidelines.
- Managed business evaluation and risk management.
- Set up merchants for Paytm services.
- Prioritized Salesforce development.
- Conducted audits to ensure Paytm payment solution acceptance.
- Executed sales and marketing strategies.
- Recruited and led off-role employees to drive penetration and transactions.
- Drove higher transactions at key merchant locations.
- Managed a team of 17 across multiple regions.
Area Operation Manager
Essar Telecom Retail Ltd. (The Mobile Store Ltd.)
Dehradun
04.2014 - 01.2016
- Managed operations for 4 stores and 7 franchises.
- Appointed new channel partners.
- Led a team of 35 members.
- Planned and executed regional sales and marketing activities.
- Managed inventory, stock reconciliation, and dispatches.
- Ensured financial operations coordination with the finance team.
- Restructured manpower for cost efficiency.
- Ensured 100% adherence to SOPs.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
Senior Store Manager
Essar Telecom Retail Ltd. (The Mobile Store Ltd.)
Dehradun
10.2008 - 03.2014
- Managed team and store sales.
- Distributed targets and supervised store maintenance.
- Coordinated sales with different brands.
- Handled warehouse operations and trained staff.
- Ensured proper inventory management.
Assistant Store Manager
Vodafone
Bareilly
09.2006 - 10.2008
- Oversaw daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and coordinated stock replenishment orders.
- Collaborated with team members to maintain a clean and organized store environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Bachelor of Commerce -
Dr. RML Awadh University
Bahraich01-2007
Intermediate - Science
UP Board
01-2004
High School - Science
UP Board
01-2001
Skills
,,,,,,,
Team leadership
Operations management
Strategic planning
Decision-making
Operational management
Sales management
Communication skills
Analytical skills
Personal Information
Timeline
Business Development Manager
Hotspot Retail Pvt.Ltd.
02.2025 - Current
Area Sales Manager
Resilient Innovations Private Ltd. (BharatPe)
07.2023 - 08.2024
Junior Manager
Paytm
09.2016 - 07.2023
Area Operation Manager
Essar Telecom Retail Ltd. (The Mobile Store Ltd.)
04.2014 - 01.2016
Senior Store Manager
Essar Telecom Retail Ltd. (The Mobile Store Ltd.)
10.2008 - 03.2014
Assistant Store Manager
Vodafone
09.2006 - 10.2008
Bachelor of Commerce -
Dr. RML Awadh University
Intermediate - Science
UP Board
High School - Science
UP Board