Experienced and professional IT Manager with over 9+ of valuable experience in monitoring project performance to ensure company success. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Hi, I’m
Shahid Chauhan
Senior Manager - IT
Mumbai,MH
Summary
Overview
10
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
VFS
Senior Manager - IT Digital technology
4 2024 - Current
Job overview
- Managed a large distributed team of developers, testers, and operations staff and coordinated their efforts to ensure successful project completion
- Regularly communicated project status and updates to senior management and stakeholders
- Utilized an agile methodology to deliver customer-driven solutions that improved user experience and generated a X% increase in customer satisfaction
- Monitored project progress and identified potential risks, mitigating issues that could cause project delays and cost overruns.
Snowflake
Senior Escalation and Incident manager
10.2022 - 03.2024
Job overview
- Currently employed as a Senior Escalation and Incident Manager at Snowflake, where I oversee and manage escalated incidents to ensure timely resolution and minimal impact on operations
- Leading a team to effectively manage and resolve escalated incidents with a focus on minimizing impact and downtime
- Collaborating with cross-functional teams to identify root causes and implement preventive measures for recurring incidents
- Providing leadership and guidance in critical situations to ensure swift and effective resolution of incidents
- Developing and implementing processes to streamline incident management and improve response times
- Ensuring compliance with incident management policies and industry standards.
Teleperformance
Major Incident Manager
12.2020 - 09.2021
Job overview
- Served as a Major Incident Manager at Teleperformance, where I was responsible for managing and resolving major incidents to minimize business impact and ensure operational continuity
- Leading the response and resolution of major incidents with a focus on minimizing business impact and downtime
- Coordinating with internal and external stakeholders to ensure timely and effective incident resolution
- Implementing preventive measures and process improvements based on post-incident reviews
- Providing leadership and guidance to incident management teams during high-pressure situations
- Ensuring compliance with major incident management policies and standards.
Education
University of Mumbai
Bachelor of Engineering
06.2009 - 05.2014
University Overview
Skills
Incident Management
Certification
ITIL 4 foundation
Timeline
Senior Escalation and Incident manager
Snowflake
10.2022 - 03.2024
ITIL 4 foundation
06-2021
Major Incident Manager
Teleperformance
12.2020 - 09.2021
CPM - Certified Professional Manager
02-2020
CCNA
02-2017
University of Mumbai
Bachelor of Engineering
06.2009 - 05.2014
Senior Manager - IT Digital technology
VFS
4 2024 - Current
Affiliations
Affiliations
Performer of the Month
Star player of the Month
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved Major outages which led to saving big business impact
Languages
English
Bilingual or Proficient (C2)
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