Shahid Iqbal

2024-01 - 2025 - 07

Manager - Travel

2019-04 - 2023 -12

Assistant Manager - Travel

Allegis Group, Bengaluru, India

• Promoted from Assistant Manager to Manager based on consistent performance and leadership impact.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth, and optimizing costs.
• Streamlined workflows by identifying bottlenecks in existing systems, leveraging data, and proactively addressing these challenges through appropriate solutions.
• Overlooking all visa procedures of EMEA, APAC, and the US.
• Finalization of shortlisted hotels, post-audit of safety, security, and hygiene.
• Expertise in airline and hotel contracting by getting the best available deals pertaining to current market trends.
• Instrumental in revising the travel policy to streamline the process, which resulted in cost savings, while also keeping in mind the safety and security of women employees.
• Instrumental in getting a global TMC onboard with a full-fledged online booking tool, which helped in streamlining processes and accounting issues.
• Hands-on experience in handling MICE events within India and Dubai.
• Successfully completed close to 180 events without any escalations during my tenure.
• I also served as the Subject Matter Expert (SME) for the launch of SAP Concur at Allegis Group, playing a key role in implementation, process mapping, user adoption, and system stabilization.

• Achieved monthly and quarterly sales targets for team, motivating them towards consistent growth in revenues.
• Coordinated cross-functional efforts with other departments such as finance, operations, and product development to ensure cohesive collaboration towards shared objectives.
• Developed customized pricing strategies for key accounts, resulting in higher customer satisfaction and increased revenue.

• Handled all travel related queries of in-house and other corporate clients which included flight bookings for both domestic and international.
• Provided end to end solutions pertaining to visa and hotel bookings.
• Responsible for maintaining healthy and cordial relations with existing clients by looking into their concerns, suggestions and escalations.
• Mentoring and monitoring new recruits.
• Working in liaison with airline for getting good deals on fares.
• Organized successful promotional events showcasing various travel packages catered towards specific market segments.
• Collaborated with management team to develop strategic plans for business growth, cost optimization and improvement.

• Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
• Taking care of corporate clients travel queries which Includes flight ticket issuance, car, train, bus and
  hotel bookings.
• Streamlined booking processes for increased efficiency in handling client requests.
• Managed complex itineraries involving multiple destinations, accommodation types, and activities for clientele.
• Resolved issues promptly during trips while maintaining professional demeanor under pressure situations.
• Helped customers with visa processing.

• Co-ordinating with various consolidators in different countries for best fares and developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
• Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
• Managed complex travel arrangements, including multi-city flights and accommodations.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Primary role involved informing passengers about flight delays and cancellations which taught me high resilience.
• Managed high-stress situations effectively, maintaining professionalism under pressure.