Shahid Sayed
Mumbra
Summary
Dynamic team leader with proven success at Peace BPO Services Pvt Ltd, driving sales process excellence and enhancing customer satisfaction. Skilled in data management and problem-solving, I developed impactful training programs that boosted team performance and productivity. Committed to achieving results through effective decision-making and collaboration.
Overview
15
15
years of professional experience
Work History
Team Leader
Peace BPO Services Pvt Ltd
Mumbra
06.2022 - Current
- Working as team leader in USA sales process and managing a team of 20 agents.
- Led team meetings to enhance communication and collaboration among staff.
- Developed training programs to improve employee skills and performance.
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated project timelines to meet client expectations and deadlines.
Team Leader Sales Process
Aspect BPO Services Pvt Ltd
Mumbra
01.2014 - 06.2016
- Grants, Dish Network & Directv (USA Process)
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sr. Associate - UHG Transactions
Wipro BPO
Belapur / Airoli
05.2008 - 10.2013
- Handling Escalated Issues of Members & Providers.
- Interpreting the Letters.
- Verifying the Information of the Customer in UNET (Software) and also in IDT (Software)
- Data Entry in to ETS Database for the Payments of the Customer.
- Routing the Claims to various departments.
- Process: National Appeal Service Center (NASC), Provider Appeal Tracking System (PATS), Smart Total Bill Keying (STBK), Provider Appeal Operation (PAO)
Data Operating Associate
R-Tec Service Pvt. Ltd.
Mahape
04.2007 - 05.2008
- Searching and Copying the Names and Numbers of Customers from Internet.
- Pasting it in Excel.
- Sorting it in Excel.
Computer Operator and Teacher
Zoom Infotech
04.2005 - 02.2007
- Teaching MS-Office.
- Making Biodata and Agreements.
- Computer Classes
Education
Under Graduate -
Skills
- Team leadership
- Sales process management
- Customer satisfaction
- Data management
- Decision making
- Problem solving
Hobbies and Interests
- Listening Islamic Talks
- Read Translation of Quran
- Playing Cricket
- Playing Online Games
Personal Information
- Date of Birth: 05/17/89
- Nationality: Indian
- Marital Status: Married
Other Qualifications
MS-Office from Zoom Infotech (Computer Classes)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- I have always been awarded with performance Incentives in all companies.
- Always completed my work on the given time with quality.
Timeline
Team Leader
Peace BPO Services Pvt Ltd
06.2022 - Current
Team Leader Sales Process
Aspect BPO Services Pvt Ltd
01.2014 - 06.2016
Sr. Associate - UHG Transactions
Wipro BPO
05.2008 - 10.2013
Data Operating Associate
R-Tec Service Pvt. Ltd.
04.2007 - 05.2008
Computer Operator and Teacher
Zoom Infotech
04.2005 - 02.2007