Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shahin Parveen

Overview

6
6
years of professional experience

Work History

Senior Business Analyst

AON
01.2025 - Current
  • Managed team effectively by overseeing their tasks and providing guidance
  • Conducted implementation and training sessions for new team members
  • Analyzed benefit costs, utilization, and trends to identify areas for improvement
  • Ensured compliance by handling audits and maintaining updated documentation
  • Collaborated with various stakeholders, including brokers, providers, and third parties
  • Acted as a primary contact for resolving escalated benefit inquiries
  • Prepared comprehensive reports for management review
  • Mentored team members on key performance indicators related to employee benefits and suggested enhancements

Business Analyst I

AON
08.2023 - 12.2024
  • Collaborated with clients to gather all the necessary documentation required for Annual Enrolment and Renewals to lead projects.
  • Worked on Implementations and collaborated with Project management team and stakeholders to help ensure a successful client Go Live
  • Provided enhancement ideas and implemented them to create a more user-friendly portal for our client.
  • Interact with various insurance/Broking team to ensure seamless process.
  • Responsible for Benefit plan design with client/broking and TBS solution team
  • Completed unit testing i.e., Internal user testing and managed external user testing with client while managing projects.
  • Responsible for tracking all issues, ensuring resolution and the overall organization of the entire testing process.
  • Performs the system demo with the client/broker prior to enrollment start date to reduce risk.
  • Builds Training curriculum and define training plan. Facilitates training with the Case Managers before the start of each individual case to resolve problem and issues.

IND Senior Benefit Processor

AON
08.2022 - 03.2024
  • Streamlined the process significantly by introducing and implementing ideas to eliminate gaps and errors for helping us achieve 100% accuracy and time reduction by 90%.
  • Processed all deliverables and reports with 100% accuracy without impacting any SLA for the clients and their regions and managed all customer queries within turnaround time.
  • Contributed extensively in 3+ successful projects by providing testing, processing, other ad-hoc support while critically analyzing the timelines and execution to ensure no misses in the assigned projects.
  • Created and reviewed 10+ the documentations like SOPs, Requirement Documents etc
  • Led a project to successful completion for a client from managing all BAUs, IAT testing, Go Live and post open enrolment files and payroll data while adhering to the discussed timelines.
  • Assigned 2+ critical regions for process establishment and implementation to ensure successful benefit management and administration.

Blended Process

AON
01.2020 - 07.2022
  • Familiar with the process of filing claims, reviewing documentation, and communicating with clients to ensure their needs are met.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved customer complaints and issues in a timely and professional manner, demonstrating empathy and a commitment to resolving problems to the customers satisfaction.

Education

MBA - Finance

NMIMS
01.2024

B.com H -

Guru Gobind Singh Indraprastha University
01.2019

Class XII -

Sherwood Convent School
01.2016

Class X -

Sherwood convent school
01.2014

Skills

  • MS Office (Excel, Word & PowerPoint)
  • Operating procedures
  • Reporting and auditing
  • Quality tool
  • Sequence tool
  • Greater Insight
  • Easy project
  • Epiplex tool
  • Power BI
  • Tally
  • Azure Development tool
  • Smartsheet
  • ADP
  • Sap tool
  • Stakeholder collaboration
  • System implementation
  • Quality assurance
  • Business process mapping

Accomplishments

  • Awarded Gold, 2-Silver, 3-Impromptu awards for working timelessly in season and providing the services in efficient and effective manner to client.
  • Hosted events virtually with Encore team
  • AON Wizard
  • Participated in various cultural programs in college and was also part of theater society.
  • Dale Carnegie Certification
  • AON Certification in project Management
  • Awarded certificate for Career Management program.

Timeline

Senior Business Analyst

AON
01.2025 - Current

Business Analyst I

AON
08.2023 - 12.2024

IND Senior Benefit Processor

AON
08.2022 - 03.2024

Blended Process

AON
01.2020 - 07.2022

MBA - Finance

NMIMS

B.com H -

Guru Gobind Singh Indraprastha University

Class XII -

Sherwood Convent School

Class X -

Sherwood convent school

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Shahin Parveen