- Football
Satbir Kalsi
SME - Outbound Sales & Corporate Support
Mumbai
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Assistant Manager
Agilus Diagnostics
2017.05 - Current
- Lead Optimization through integrations, refine lead generation and allocation process through collaboration with various stakeholders and monitoring of vendor team especially speed of call-back and quality of information.
- Taken lead in setting up of multiple secondary vendor sites through hiring, training, integrations and monitoring customer experience and revenue
- Collaborated with online and offline stakeholders to ensure maximum conversion and building partner trust through business opportunities.
- Assisted in setup and execution of tie – ups with various aggregators to increase lead flow and branding.
- Appreciated for performance and pro-activeness and hence given opportunity to set up and head Corporate Support cell pan-India to provide excellent end to end customer service leading to increased revenue and client retention.
- Proactively initiated projects and run UATs for various processes and company digital platform, identified gaps and assisted in providing solutions to ensure better customer experience.
Customer Care Officer
Epicentre (Suburban Diagnostics Process)
2014.12 - 2017.03
- Trained new employees on customer service, sales and organizing strategies as selected as Mentor and then Acting Team Leader.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
Sales Telemarketer
Anand India
2012.12 - 2013.12
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
Education
Bachelor of Management Studies -
Lords Universal College
Goregaon 2001.04 -
Skills
- Operations management
Accomplishments
- ASCB stands at 85% where leads are attended under a minute
- Conversion has increased to 65% from a baseline of 26%.
- Revenue for the last FY was an average of 5cr from a baseline of 50L.
- Revenue target achievement is at 118% of the projected numbers
- Corporate Sales have increased by 20% in the first month itself
Interests
- Riding
- Reading
Timeline
Assistant Manager
Agilus Diagnostics
2017.05 - Current
Customer Care Officer
Epicentre (Suburban Diagnostics Process)
2014.12 - 2017.03
Sales Telemarketer
Anand India
2012.12 - 2013.12
Bachelor of Management Studies -
Lords Universal College
2001.04 -
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