SHAHNAWAZ
NEW DELHI
Summary
Dedicated backend developer with a strong foundation in customer service and complaint resolution. Proven ability to train staff and enhance team collaboration, driving exceptional service delivery.
Overview
5
5
years of professional experience
Work History
SR. CSR
LANDMARG GRUOP HOME CENTRE
NOIDA
10.2022 - Current
- Assisted customers with product inquiries and service requests.
- Coordinated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and company policies.
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
SALE TRAINEE
MINISO PRIVAT LTD
NOIDA
04.2021 - 09.2022
- Processed sales transactions using point-of-sale systems efficiently and accurately.
- Conducted inventory checks to ensure stock levels met customer demand continuously.
- Engaged with customers to gather feedback on products and services offered.
Education
Bachelor of Arts -
UNIVERSITY OF DELHI
NEW DELHI06-2024
High School Diploma -
Comleted 10th And 12th From CBSE Bord
New Delhi07-2020
Skills
- API development
- Database management
- Cloud infrastructure
- Application performance
- Code optimization
- Software testing
Languages
English
Beginner
A1
HINDI
Proficient (C2)
C2
Timeline
SR. CSR
LANDMARG GRUOP HOME CENTRE
10.2022 - Current
SALE TRAINEE
MINISO PRIVAT LTD
04.2021 - 09.2022
Bachelor of Arts -
UNIVERSITY OF DELHI
High School Diploma -
Comleted 10th And 12th From CBSE Bord