Shahnawaz Ansari
Ranchi
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Team Leader
Max Life Insurance Ltd.
Ranchi
03.2023 - Current
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
Business Development Representative - Credit Card
HDFC Bank Ltd.
Ranchi
09.2019 - 07.2021
- Developed and maintained relationships with potential customers to understand their business needs.
- Responded quickly to inquiries from potential customers via phone or email.
- Analyzed sales data to identify areas of improvement in our processes.
- Built strong relationships with existing customers through ongoing communication.
- Prepared detailed proposals outlining product features, pricing plans and value propositions.
Business Development Executive
Axis Bank Ltd.
Ranchi
02.2015 - 07.2018
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Established strong relationships with key decision makers within client organizations.
- Researched customer feedback regarding products and services offered by the organization.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
Education
Bachelor of Commerce - Hons in Accountancy
Sridhar University, Pilani
Rajasthan, India08-2013
Intermediate of Commerce - Accountancy
Inter Collage, Itki
Ranchi, India05-2010
Metriculation -
G & H School, CBSE
Ranchi, India05-2008
Skills
- Leadership
- Quality Improvement
- Team Supervision
- Documentation And Reporting
- Issue Resolution
- Team motivation
- Mentoring
- Complaint resolution
- Teamwork and Collaboration
Languages
English
First Language
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Team Leader
Max Life Insurance Ltd.
03.2023 - Current
Business Development Representative - Credit Card
HDFC Bank Ltd.
09.2019 - 07.2021
Business Development Executive
Axis Bank Ltd.
02.2015 - 07.2018
Bachelor of Commerce - Hons in Accountancy
Sridhar University, Pilani
Intermediate of Commerce - Accountancy
Inter Collage, Itki
Metriculation -
G & H School, CBSE
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