Shahnawaz Khan
Mumbai
Summary
Results-driven sales professional with over seven years of experience in the travel industry, specializing in crafting and selling tailored travel packages that include flights, hotels, car rentals, and cruises. Proven track record of exceeding sales targets and driving revenue growth through effective consultative selling techniques and exceptional customer service. Skilled in building long-lasting client relationships, utilizing data-driven insights to refine sales strategies, and implementing cross-selling and upselling tactics. Recognized for delivering outstanding results and enhancing customer loyalty.
Overview
9
9
years of professional experience
Work History
Sr. Associate
Teleperformance India
Mumbai
11.2022 - 08.2024
- Enhanced sales by delivering tailored travel solutions and converting inquiries into bookings for flights, hotels, and car rentals.
- Assisted clients in creating personalized travel packages, promoting customer loyalty, and repeat business through exceptional service.
- Utilized consultative sales techniques to identify customer needs and recommend suitable travel options, contributing to increased sales.
- Trained and mentored new team members on effective sales strategies and customer service best practices, fostering a collaborative team environment.
- Analyzed sales data to identify trends and develop strategies for increasing conversion rates and improving sales performance.
- Collaborated with team members to meet and exceed sales targets, consistently achieving top performance metrics.
Sr. Associate
WNS Global Services Pvt Ltd
Mumbai
12.2015 - 03.2022
- Drove sales growth by converting customer inquiries into comprehensive travel packages, including hotel, flight, and car reservations for clients in the USA and worldwide.
- Developed and presented customized travel itineraries that addressed client preferences and budget, resulting in increased customer engagement and sales.
- Successfully managed end-to-end booking processes, ensuring a seamless experience for clients and enhancing retention rates.
- Implemented upselling techniques to promote additional services and enhance customer travel experiences, leading to higher average order values.
- Resolved complex cases efficiently, leading to high levels of customer satisfaction and loyalty.
- Managed escalation calls promptly, providing effective solutions, and maintaining client trust.
- Earned multiple awards for outstanding service and punctuality.
Education
High School Diploma -
Guru Nanak College
Mumbai05-2013
Skills
- Travel Package Sales: Expertise in selling customized packages, including flights, hotels, car rentals, and cruises, driving customer satisfaction, and loyalty
- Consultative Selling: Strong ability to identify customer needs, and provide tailored recommendations for increased conversion rates
- Cross-selling and upselling: Proficient in maximizing revenue through effective promotion of additional services
- CRM Proficiency: Experienced in using CRM software to manage customer relationships, and track interactions
- Conflict Resolution: Skilled in managing complaints and escalations to maintain client trust
- Effective communication: excellent verbal and written skills, with a knack for negotiation and closing deals
- Market awareness: Knowledgeable about travel industry trends, enabling informed sales strategies
Accomplishments
- Outstanding Sales Performance Award: Recognized for consistently exceeding sales targets at WNS Global Services Pvt Ltd.
- Customer Service Excellence Award: Honored for delivering exceptional service and maintaining high customer satisfaction levels.
- Punctuality and Performance Recognition: Received multiple accolades for reliability and commitment to service excellence.
Timeline
Sr. Associate
Teleperformance India
11.2022 - 08.2024
Sr. Associate
WNS Global Services Pvt Ltd
12.2015 - 03.2022
High School Diploma -
Guru Nanak College
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