Shahnawaz Pathan

Head Batista / Supervisor

Derwandi restaurant and lounge - Abu Dhabi, UAE

• Led and trained baristas during busy orders
• Collaborated with management to improve operational efficiency
• Took orders and provided detailed cost and payment procedures
• Discussed menu items and suggested promotional items
• Managed inventory and monitored wastages
• Developed latte art techniques and instructed coworkers
• Assisted bartenders in the operation and learned about alcoholic beverage.
• Worked closely with management team to implement promotional activities for driving up footfall during off-peak hours.
• Coordinated duties among barista team members during peak periods, ensuring smooth operations.
• Participated in local events representing the café brand, contributing towards community engagement efforts.

Led team in delivering exceptional coffee experiences

• Prepared and presented beverages according to standards
• Provided customer service and satisfaction
• Ordered, received, and stocked supplies
• Maintained cleanliness and sanitation of work areas and equipment
• Handled equipment problems and reported to the manager
• Improved customer satisfaction by delivering top-notch service.
• Developed seasonal drink menus to boost sales.

• Provided beverage preparation with a focus on excellent guest experience
• Controlled and managed the bar section
• Attended to issues and complaints promptly
• Maintained a friendly environment for guests and colleagues
• Executed all cafe duties and responsibilities according to standards
• Promoted seasonal beverages effectively increasing their uptake.
• Offered personalised beverage recommendations, enhancing customer rapport.
• Communicated effectively with kitchen staff ensuring seamless service delivery.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.

• Started as a Barista and later promoted to Cafe Supervisor
• Provided proper service to guests
• Handled and resolved guest complaints
• Trained new staff members and maintained a friendly environment
• Ensured food and beverage quality and hygiene standards
• Performed cash handling duties accurately to maintain financial integrity.
• Ensured freshness of pastries on display, contributing to overall quality assurance.

• Worked with multiple franchises and provided service to guests
• Processed payments swiftly to expedite the checking out process.
• Collaborated closely with security personnel to ensure guest safety at all times.
• Provided top-tier service to promote repeat business from satisfied customers.
• Ensured timely delivery of wake-up calls to guarantee guest satisfaction.
• Responded efficiently to emergency situations, minimising distress for affected guests.