Shahrukh Khan

• Operate as point of contact for both internal & external client queries and liaising with various business areas and front to end support team.
• Performing daily FOBO reconciliations
• Collaborate with global counterparty and different stakeholder to drive opportunities for process development
• Strong communication skills and ability to forge relationship with client, Front office & various internal ops team including Trade captured,Trade Assistant, Pre & Post Settlement, KYC ans Client DATA to resolve and respond the queries
• Monitor & mange exceptions for for trade flow
• Assisting on internal & external Audit request
• Mentored and guided employees to foster proper completion of assigned duties.

• Used scripted conversation prompts to convey current account information and obtain payments.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Collaborated with other departments to verify customer compliance with payment plans.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer