Shahrukh Ali Shaikh
International Client Manager
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
International Client Manager
Dentzz Dental Care
Mumbai
2022.08 - Current
- Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Created detailed sales presentations to communicate product features and market data.
Customer Service Representative
Trail finder Travel Agency
Mumbai
2020.08 - 2022.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
Cabin Crew Member
Jet Airways Pvt Ltd
Mumbai
2016.02 - 2020.08
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Associate Consultant
Ocwen Pvt Solutions
Mumbai
2014.02 - 2015.04
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Associate
Wipro LTD
Mumbai
2013.06 - 2014.01
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Travel Agent
Trail Finder Travel Agency PVT LTD
Mumbai
2011.05 - 2013.04
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Bachelors in Commerce - Business Communications
Swaran University Mumbai
Mumbai 2012.02 - 2014.03
Skills
Client satisfaction management
Preflight briefings
Emergency care
Guest services
Hospitality service expertise
Service support
Fluent in [Language] English
Hobbies
I Love to Create Digital content and manage social media acounts. Also during my free times i like to do cycling.
Timeline
International Client Manager
Dentzz Dental Care
2022.08 - Current
Customer Service Representative
Trail finder Travel Agency
2020.08 - 2022.06
Cabin Crew Member
Jet Airways Pvt Ltd
2016.02 - 2020.08
Associate Consultant
Ocwen Pvt Solutions
2014.02 - 2015.04
Customer Service Associate
Wipro LTD
2013.06 - 2014.01
Bachelors in Commerce - Business Communications
Swaran University Mumbai
2012.02 - 2014.03
Travel Agent
Trail Finder Travel Agency PVT LTD
2011.05 - 2013.04