Shahul Hameed

Baxter

• Designed and implemented custom Salesforce solutions to meet Baxter’s business requirements, ensuring alignment with functional and technical needs.
• Enhanced reliability and performance of Salesforce applications by optimizing and correcting system functionalities.
• Customized Salesforce objects, fields, record types, page layouts, and business processes tailored to Baxter’s operational workflows.
• Maintained up‑to‑date knowledge of evolving Salesforce and IT system capabilities to recommend improvements for Baxter’s enterprise solutions.
• Configured role hierarchies, sharing rules, and record‑level permissions to ensure secure and appropriate data access across Baxter user groups.
• Deployed custom tabs, validation rules, auto‑response rules, and automation components to streamline Baxter’s business operations.
• Developed and customized dashboards to monitor productivity, performance metrics, and operational KPIs for business centers and sales teams.
• Utilized Apex triggers, SOQL, SOSL, Lightning Web Components (LWC), Visualforce, and Salesforce integrations to address complex use cases.

• Delivered end‑to‑end Salesforce CPQ and CRM solutions across multiple client engagements, enhancing sales efficiency, quoting accuracy, and operational performance.
• Gathered and analyzed business requirements, translated them into functional and technical specifications, configured Salesforce to address unique client needs.
• Specialized in Salesforce CPQ product configuration, pricing setup, approval processes, and document automation.
• Integrated external tools such as Nintex with Salesforce CPQ to enable automated document generation and improve process efficiency.
• Collaborated with cross‑functional teams—business stakeholders, IT teams, developers, QA—to ensure seamless solution delivery and address client requirements.
• Led UAT planning and execution for multiple projects, including test script creation, coordinating user testing cycles, managing defect resolution, and securing final sign-offs.
• Managed project timelines, tracked implementation progress, coordinated change management activities, and resolved issues to support successful deployments.
• Worked on Sales Cloud features such as territory management, data modeling, workflow automation, and CRM data migration.
• Ensured consistent, user‑friendly experiences by validating configurations, optimizing processes, and supporting end‑users through training and issue resolution.

• Managed operational zones across Chennai, Mumbai, Delhi, and Kolkata, enhancing coordination and service delivery.
• Coordinated pickup and drop services for customer products across multiple locations, ensuring timely delivery.
• Monitored customer service performance and ensured timely resolution of customer issues.
• Established and maintained quality standards to enhance overall customer service efficiency.
• Tracked products, maintained accurate customer data, and ensured proper documentation.
• Allocated products to the client server using Oracle software, ensuring accuracy and proper data flow.
• Supported operations team in daily activities, facilitating smooth process execution.