A results-driven B.Com graduate with 6 months of experience in a non-voice process, skilled in data management, process optimization, and problem-solving. Seeking to leverage analytical expertise and strong attention to detail in a challenging role to drive operational efficiency and contribute to organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service and Operational Representative
Accenture Pvt Ltd
Chennai
10.2024 - Current
A highly skilled and results-oriented professional with 6 months of experience in a non-voice process, specializing in data analysis, operational support, and process enhancement.
Proven ability to manage complex tasks with precision, ensuring accuracy and efficiency in data entry, documentation, and back-office operations.
Strong analytical and problem-solving capabilities, with a focus on meeting key performance metrics and improving workflow efficiency.
Demonstrated ability to collaborate effectively within teams and contribute to continuous process improvements, ensuring alignment with organizational goals and delivering consistent, high-quality results.
Consolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions. at Air India SATSConsolidated weekly/monthly service performance reports and analyzed operational KPIs.Communicated with airline, passengers, and sales force regarding service closure status.Sent out emails and escalations ensuring timely responses and resolutions.Participated in stakeholder meetings and tracked action item resolutions. at Air India SATS
Customer Service & Operational Analyst - Anti-Money Laundering at NatWest GroupCustomer Service & Operational Analyst - Anti-Money Laundering at NatWest Group
Technical Service /Customer Service Representative at R.R. Brink Locking Systems, Inc.Technical Service /Customer Service Representative at R.R. Brink Locking Systems, Inc.