SHAHUL HAMEED IBRAHIM
Chennai,TN
Summary
I wants to work with organization that can give me ample opportunities to grows that I will be able to help in the growth of the organization and will be able to enhance my skill and my capabilities. Able to fluidly handle stressful sceneries through preparation and organization. Respected leader with a proven ability to motivates teams, accomplish goals, and provide superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
UV Shipping & Logistics PVT LTD
03.2023 - Current
Customer Service Representative
DHL Global Freight Forwarding
08.2021 - 03.2023
Export Documentation Executive
Star Air Sea Logistics
03.2020 - 08.2021
- Developed reputation as an efficient service provider with high level of accuracy.
- Answered calls and addressed customer inquiries, solving problems, and providing resolution.
- Served as the main liaison between customers, management, and sales team.
- Asked open-ended questions to asses’ customers needed.
- Prepare Shipping documentation, such as including Bill Of Lading, hazardous documents and Certificate of Origin.
- Help to solve the customer and carrier problem and maintain good relationship with them.
- Track and update the shipment status notification to Shipper and consignee.
- Prepare invoice or cost quotations for freight transportation.
- Plan with customs brokers to facilitate the passage of goods through customs
Education
MBA - Logistics Management
MEASI INSTITUTE OF MANAGEMENT
Chennai, India06.2020
BBA - General Literature
DON BOSCO COLLEGE
TUTICORIN,INDIA06.2018
High School Diploma -
GOVT.HR.SEC.SCHOOL
TUTICORIN, INDIA05.2015
Skills
- Technically proficient in MS Word, Excel, PowerPoint, Tally, CW1, FRESA
- Good communication and interpersonal skills
- Aggressive target-oriented personality
- Matured enough to handle sensitive information in a professional way
- Encourage strategic thinking, innovation, self-awareness and prioritize personal development
Languages
Tamil
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malayalam
Beginner (A1)
Hindi
Beginner (A1)
Certification
- Participated in a national level seminar HR Management in how to handle and control stress.
- Participated and won sports and cultural activities at school and college level.
- Participated in global conference business development.
- Volunteer in Youth Red Cross.
- Participated in Human Chain for the environmental welfare.
INTREST & ACTIVITIES
- Sports.
- Learning Languages.
- Gym & Yoga.
ACADEMIC PROJECT & INTERNSHIP
LOGISTICS MBA FINAL INTERN:
STAR AIR SEA LOGISTICS – TO STUDY THE IMPACT OF COLD SUPPLY CHAIN ON VACCINES.
HR MBA SUMMER INTERN:
KADER TRADING AND INVESTMENT CO.LTD – A STUDY ON STRESS MANAGEMENT OF EMPLOYEE
Timeline
Senior Customer Service Representative
UV Shipping & Logistics PVT LTD
03.2023 - Current
Customer Service Representative
DHL Global Freight Forwarding
08.2021 - 03.2023
Export Documentation Executive
Star Air Sea Logistics
03.2020 - 08.2021
MBA - Logistics Management
MEASI INSTITUTE OF MANAGEMENT
BBA - General Literature
DON BOSCO COLLEGE
High School Diploma -
GOVT.HR.SEC.SCHOOL
- Participated in a national level seminar HR Management in how to handle and control stress.
- Participated and won sports and cultural activities at school and college level.
- Participated in global conference business development.
- Volunteer in Youth Red Cross.
- Participated in Human Chain for the environmental welfare.
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