Shahul Hameed
Bengaluru
Summary
Motivated and adaptable IT professional seeking a challenging role in a organization where I can leverage my expertise in Microsoft Intune, Azure AD, and client engagement to drive operational excellence and contribute to organizational growth. Experienced professional with a strong background in technology-related roles. Proficient in Device management, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.
Overview
9
9
years of professional experience
Work History
Intune Lead
Web Synergies (Microsoft Project)
05.2025 - 12.2025
- - Diagnosed and resolved Intune issues, including enrollment, compliance, and app deployment.
- - Managed Autopilot Windows enrollments, addressing errors to ensure seamless operations.
- - Mentored L1 engineers in troubleshooting, boosting resolution efficiency.
- - Handled inquiries promptly via phone, email, and chat.
- - Documented solutions in the Intune support database for future reference.
- - Assisted administrators with co-management workloads and iOS enrollments.
Intune Support Engineer
Sherweb (Microsoft Project)
09.2024 - 04.2025
- Responding to customer inquiries and requests via phone, email, chat, or web portal.
- Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting.
- Assisting Admins in App deployments.
- Resolving all the sort of windows updates from Intune.
- Documenting customer interactions, feedback, and solutions in the Intune support database.
- Escalating unresolved cases to higher-level Intune support engineers or managers as needed.
- Assisting Admins on All type of Platform enrollment.
Intune Admin
Livspace
03.2022 - 07.2024
- Managed user creation, group handling, and assignment of licenses and roles effectively.
- Configured Active Directory connections to enable hybrid environment integration with Azure Active Directory.
- Executed Windows Autopilot enrollment process for streamlined device setup.
- Oversaw management of Windows updates via Intune to ensure system security and performance.
- Implemented Microsoft MDM solutions, achieving end-to-end integration from inception.
- Facilitated platform enrollments for Android, Windows, and Apple BYOD, ensuring successful onboarding in Azure and Intune.
- Directed application deployment across all platforms via Intune, resolving deployment failures and errors efficiently.
Senior Travel Consultant
RCI
06.2021 - 02.2022
- Advising clients all various issues with itineraries, service or accommodation and pitching according to demand.
- Handling clients account.
- Providing Necessary information to the issues and maintaining the data accordingly.
Client Account manager
No-Broker
06.2020 - 05.2021
- Acted as the main point of contact for clients, addressing inquiries, resolving issues, and proactively managing expectations.
- Conducted product/service training sessions for clients, ensuring they were proficient in using the company's offerings.
- Facilitated smooth onboarding processes, guiding clients through setup and configuration.
- Collaborated with sales teams to identify upsell and cross-sell opportunities within Accounts.
Senior Travel Consultant
Trip Factory
09.2016 - 03.2020
- Customizing tour Itineraries with possessed knowledge of travel routes and destination skills.
- Used to showcase my skill of pitching clients and for claiming personalized advice on sightseeing with all related landmarks to acquire interest for a package.
- Assisting Clients on Visa Issues and escalating same to the concern department.
Education
BBA -
Brindavan College
01-2016
PUC -
Model Education Society
01-2013
SSLC -
Carmel High School
01-2011
Skills
- Microsoft Intune
- Incident management
- Entra Admin centre
- Basic Logs Analysis
- Assist 365 Application
- Autopilot
- ABM
- WuFB & WHfB
- Cloud PC Provisioning
- Application Packaging (Intune win)
- Co-management and Hybrid
Hobbies and Interests
- Traveling
- Stock Trading
- Games and hangouts
- Crypto
- Reading News
Timeline
Intune Lead
Web Synergies (Microsoft Project)
05.2025 - 12.2025
Intune Support Engineer
Sherweb (Microsoft Project)
09.2024 - 04.2025
Intune Admin
Livspace
03.2022 - 07.2024
Senior Travel Consultant
RCI
06.2021 - 02.2022
Client Account manager
No-Broker
06.2020 - 05.2021
Senior Travel Consultant
Trip Factory
09.2016 - 03.2020
BBA -
Brindavan College
PUC -
Model Education Society
SSLC -
Carmel High School