Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Hobbies and Interests
Supported Causes
Honor Awards
Timeline
Generic

Shahuraj Ghuge

Pune

Summary

Production Support Engineer with 6 years in banking and telecom. Skilled in system metrics analysis using Grafana and Alerta, addressing CPU, memory, and network latency. Expert in troubleshooting with Linux commands and Kibana. Proficient in managing Linux server deployments and updates. Experienced in resolving UI issues with JavaScript, optimizing API performance, and maintaining high code standards. Adept at managing APS tickets, job triggers, and executing seamless migrations. Known for enhancing incident resolution times and overall system reliability.

Overview

6
6
years of professional experience

Work History

Technical & Business Operations Analyst

Amdocs
Pune
06.2023 - Current
  • Oversaw transaction statuses and system statistics using Grafana and Alerta, tracking CPU, memory, heap utilization, pod restarts, service statuses, network latency, disk I/O, error rates, and application performance metrics
  • Ensured the integrity of financial operations by analyzing real-time alerts and dashboards
  • Identified failure root causes by examining event logs on Linux servers and analyzing failure reasons and status codes
  • Utilized Linux commands (grep, tail, less) and Elastic Kibana for thorough investigation and swift, accurate resolution of issues
  • Conducted deployments on Linux servers using Linux commands, performed pre-flight checks, and informed customers of deployment schedules and potential downtime
  • Carried out pre and post-patching, ensured system integrity, and notified customers of successful completion
  • Managed APS tickets, addressed customer queries and requests, and performed job triggers
  • Troubleshooted and resolved failed jobs to ensure operational continuity
  • Actively participated in migrating subscribers and their data from legacy portals to new portals

Application Support Engineer

Streebo
Ahmedabad
05.2022 - 06.2023
  • Resolved web app issues for performance and user experience
  • Maintained continuous monitoring
  • Fixed UI issues with JavaScript
  • Troubleshooted APIs for integration
  • Ensured seamless functionality and optimal user experience for chatbots and mobile forms
  • Managed WebSphere deployments, monitored performance, and resolved issues

System Engineer

Tata Consultancy Services
Pune
04.2019 - 04.2022
  • Provided end-to-end support for Fifth Third banking applications, ensuring high availability and performance
  • Monitored production servers, scheduled jobs, and managed incidents and requests
  • Analyzed and escalated issues, collaborated with development teams, reducing incident resolution time by 20%
  • Conducted regular health checks and proactive issue resolution
  • Managed application updates, patches, and enhancements with minimal disruption
  • Involved in NOC Bridge calls during outages, PIR meetings, and DR activities
  • Created DB scripts for customer data extracts
  • Successfully handled various types of abends on Mainframe & Datastage

Education

PGDM - Finance Management

Welingkar Institue
Mumbai
01.2024

Bachelor of Science -

Swami Ramanand Teerth Marathwada University
Nanded
06.2018

Skills

  • Grafana
  • Alerta
  • Linux
  • Unix
  • SQL
  • SVN
  • KeePass
  • SQL Developer
  • GIT
  • IBM ETL DataStage
  • IBM WebSphere
  • Sitescope
  • Jira
  • Confluence
  • WinSCP
  • AWS
  • Kubernetes
  • Microservices
  • Prometheus
  • Core Java
  • Banking & Finance Domain
  • Telecom Domain

Languages

  • Marathi, Native or Bilingual Proficiency
  • Hindi, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Volunteer Experience

Yoga Teacher, TCS, Pune, Maharashtra, India, 

Assisted in organizing and leading yoga sessions for the community.

Hobbies and Interests

  • Running
  • Tracking
  • Skill Acquisition

Supported Causes

  • Blossom Marathon 2024
  • Tree Plantation drive at Anandvan 1, NIBM

Honor Awards

  • Problem Solver Award, 09/01/24, Amdocs
  • Team Player Award, 01/01/25, Amdocs
  • Spot Award, 05/01/22, TCS

Timeline

Technical & Business Operations Analyst

Amdocs
06.2023 - Current

Application Support Engineer

Streebo
05.2022 - 06.2023

System Engineer

Tata Consultancy Services
04.2019 - 04.2022

PGDM - Finance Management

Welingkar Institue

Bachelor of Science -

Swami Ramanand Teerth Marathwada University
Shahuraj Ghuge