Shahwar Adil
Bhopal
Summary
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Rackspace Technologies
Bhopal
10.2024 - Current
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Developed highly Empathetic client relationships
- Handling Inbound calls from various Clients understanding their issues and routing to the correct support line
- Keeping the security of our client as a top priority, practicing the verification process with them sincerely on each call
Operations Centre
Amazon Development Center India Pvt. Ltd
Hyderabad
07.2022 - 09.2023
- Provided timely resolution to the issue at hand by researching and querying internal tools and by making real-time decisions
- Capacity configurations on the system
- Deep dives on escalations by all stakeholders on topics of speed
- Critical support during all peak events for all system configurations is required
- Liaise across functions to drive their project and help clear issues and bottlenecks
Sales Manager
Aashirwad Agencies
12.2019 - 12.2021
- Analyze sales statistics to define sales potential
- Ensure customer satisfaction and resolve customer issues
- Manage day-to-day performance of sales team
- Tracking sales goals and reporting results as necessary
Computer Operator
Solutions And Online Services
09.2018 - 10.2019
- Handle maintenance and operation of our computer systems
- Set controls on computers and other devices, respond accordingly when errors occur and maintain records of job runs
Education
Bachelor of Commerce - Taxation
B.U.Bhopal
07.2016
Skills
- Fast learner
- Communication Skills
- Active listening
- Ability to work under pressure
- Analytical
- Customer service
- Customer Satisfaction
- Microsoft Word
- Disciplined
- Team motivation
- Microsoft Excel
- Microsoft Windows
- Microsoft Office
- Operating Systems
- Operations
- Customer Relationship Management (CRM)
Languages
- English, Native speaker
- Urdu, Highly proficient
- Hindi, Very good command
Timeline
Customer Service Specialist
Rackspace Technologies
10.2024 - Current
Operations Centre
Amazon Development Center India Pvt. Ltd
07.2022 - 09.2023
Sales Manager
Aashirwad Agencies
12.2019 - 12.2021
Computer Operator
Solutions And Online Services
09.2018 - 10.2019
Bachelor of Commerce - Taxation
B.U.Bhopal
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