Shahzad Alam

Claims Management
Prepare, review, and submit accurate medical claims to insurance companies (primary and secondary payers).
Track and follow up on unpaid or denied claims to ensure timely reimbursement.

• Suggest process improvements to reduce claim rejections.
• Train new team members on AR procedures and compliance requirements.
• Build strong relationships with payers for faster issue resolution.
• Making inbound and outbound calls.
• Providing email and chat support as well.

• Provided technical support and troubleshooting for enterprise clients and the customers based in the US UK and Canada.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Making inbound and outbound calls.
• Providing email and chat support as well.