MAHIMA SHARMA
Delhi
Summary
Detail-oriented professional skilled in due diligence and customer service. Experienced in managing AML/KYC processes and training teams to improve compliance and operational efficiency. Proficient in transaction investigation and risk control, promoting collaboration to meet organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Service & Operations Senior Analyst
NatWest Group
08.2024 - Current
- Managed AML/KYC due diligence processes for high-risk clients, including enhanced due diligence (EDD) reviews.
- Conducted thorough AML/KYC reviews on new and existing clients to ensure compliance with regulatory standards.
- Facilitated training sessions for staff on AML/KYC regulations and best practices, enhancing team knowledge and compliance.
- Performed periodic reviews and audits to evaluate the effectiveness of AML/KYC controls and procedures, identifying areas for improvement.
- Conducted real-time and post-transaction filtering to identify potentially suspicious transactions related to money laundering, terrorist financing and sanctions violations.
- Reviewed alerts generated by transaction filtering systems, ensuring false positives were minimized and true matches were escalated to further investigation.
- Assessed transactions against global watchlists, including OFAC, EU, UN, and FATF lists, ensuring adherence to regulatory requirements.
- Documented alerts, investigations, and compliance actions for audit and regulatory review, ensuring accuracy and completeness.
- Gained expertise in regulatory compliance processes for RBSI. Maintained and updated customer tax
residency status in line with FATCA and CRS requirements. - Managed Change in Circumstances (CIC)
cases to ensure ongoing compliance. - Assessed reportability of individual and entity customers as per
regulatory standards. - Performed CRM data checks in line with internal FATCA/CRS classification
guidelines.
Customer Service & Operations Analyst
NatWest Group
New Delhi
10.2021 - 08.2024
- Led anti-evasion initiatives within Financial Crime Services, specializing in the detection and
investigation of tax evasion cases. - Identified potential tax residents to ensure compliance with FATCA and CRS regulatory requirements.
- Conducted comprehensive reviews of personal and non-personal customer accounts to maintain
adherence to FATCA and CRS standards. - Facilitated regulatory information exchange between financial institutions and local tax authorities to
support compliance obligations. - Investigated and uncovered attempts to conceal income and evade tax liabilities, promoting transparency
and regulatory accountability.
Associate Sales Consultant
Policy Bazaar Insurance Brokers Pvt. Ltd.
New Delhi
07.2019 - 10.2021
- Conducted policy reviews, assessed customer needs, and recommended tailored coverage solutions to enhance client protection.
- Analyzed policy documents to identify coverage gaps and negotiated with insurers to secure competitive premiums, optimizing client value.
- Managed end-to-end motor insurance renewal processes, ensuring a seamless and customer-centric experience.
- Provided advisory support that improved customer satisfaction and strengthened retention rates.
- Monitored regulatory updates and industry trends to provide accurate guidance and ensure compliance.
Education
MBA - Banking & Finance
NMIMS
06-2023
Bachelor of Commerce (B.Com) -
Delhi University (School of Open Learning)
06-2020
Senior Secondary Education -
Sarvodaya Co-Ed Vidyalaya
03-2017
Skills
- Customer Service
- Transaction Investigation
- Charge Back
- Due Diligence
- Risk Control
- Regulatory Compliance
- Tax Compliance
- Time Management
- Filtering
- Team Work
Timeline
Customer Service & Operations Senior Analyst
NatWest Group
08.2024 - Current
Customer Service & Operations Analyst
NatWest Group
10.2021 - 08.2024
Associate Sales Consultant
Policy Bazaar Insurance Brokers Pvt. Ltd.
07.2019 - 10.2021
MBA - Banking & Finance
NMIMS
Bachelor of Commerce (B.Com) -
Delhi University (School of Open Learning)
Senior Secondary Education -
Sarvodaya Co-Ed Vidyalaya